Virtual Assistant (Administrative) – Work From Home

About the Role

Corrections Bookstore Publishing LLC is seeking a Virtual Assistant to provide remote administrative and customer support for a growing physical therapy practice. This role involves managing patient inquiries, coordinating appointments, following up with leads, and assisting with day-to-day administrative and marketing tasks. The ideal candidate is organized, communicative, and comfortable working independently in a remote environment.

Key Responsibilities

• Manage incoming calls, patient inquiries, and new patient leads with professionalism and a friendly approach.
• Schedule consultations and physical therapy appointments.
• Follow up with prospective and current patients by phone, email, and text.
• Monitor and respond to emails and voicemails promptly.
• Assist with insurance-related administrative tasks as needed.
• Provide general administrative support to the clinical team.
• Maintain accurate records and assist with administrative tracking.
• Support marketing initiatives and help create social media content.
• Assist with special projects as the practice continues to grow.

Required Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage priorities in a remote setting.
• Proficiency with Google Workspace, including Gmail, Google Calendar, Google Sheets, and Google Docs.
• Professional, friendly, and patient-focused approach.
• Strong customer service skills and a proactive approach to problem-solving.

Preferred Qualifications

• Previous experience in administration, customer service, healthcare, or a medical office setting is preferred but not required.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance