Build the Future with Us — EquipmentShare is Hiring a Product Support Manager

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Product Support Manager at our Corporate Headquarters in Columbia, MO, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position is fully remote.

The Product Support Manager is responsible for leading and managing the support team, ensuring high-quality responses to customer inquiries, and maintaining a robust support infrastructure. This position requires strong leadership, excellent problem-solving skills, and the ability to manage multiple responsibilities simultaneously. As a liaison between customers and the technical team, the Product Support Manager will focus on enhancing customer experience, driving customer satisfaction, and supporting product improvements based on customer feedback.

Primary Responsibilities

• Lead, schedule, and develop a team of technicians supporting gas reciprocating engine power generation packages and related systems.
• Assign and prioritize equipment monitoring, inspections, preventive maintenance, corrective repairs, and installation and startup support based on operational and customer needs.
• Develop and improve support procedures, maintenance workflows, and response plans to promote equipment reliability and timely service.
• Monitor equipment performance, service response times, recurring failures, and other support metrics; use findings to identify opportunities for improvement.
• Serve as the escalation point for complex technical issues, equipment shutdowns or trips, and customer concerns, coordinating timely resolution with technicians and other departments.
• Provide technical guidance on diagnostics and troubleshooting, and verify equipment is safe and operationally ready before it returns to service.
• Coordinate with operations, parts, engineering, and other teams to resolve complex issues and ensure technicians have the resources needed to complete their work.
• Train and coach technicians on equipment operation, troubleshooting, service procedures, documentation, and customer communication.
• Review operational logs, inspection findings, service reports, and parts usage for accuracy, completeness, and timely entry into company systems.
• Maintain current support procedures and technical documentation, and oversee the adoption of new tools and technologies that improve team effectiveness.
• Ensure the team follows all Health, Safety, and Environmental (HSE) policies, including required PPE, safety meetings, and safe work practices, particularly during urgent response situations.
• Maintain current knowledge of company products, services, and applicable equipment to support technicians and customers effectively.

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

Competitive compensation

Full medical, dental, and vision coverage for full-time employees
Generous PTO + paid holidays
401(k) + company match
Gym membership stipend + wellness programs (earn PTO and prizes!)
Company events, food truck nights
16 hours of paid volunteer time per year — give back to the community you call home
- Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you…