Customer Service Coordinator – Energy Programs- # 26-25849

Duration: 12 Months Note: Mobility: virtual, but possible occasional travel to meetings or training Remote Job Description:

• There may be days when the CW is requested to come to an office for a meeting.
• Resource will support Business Markets regulated Energy Efficiency (EE) programs.
• Candidate will have the capability to contribute in multiple ways including on phone support, customer service, application processing and overall program responsiveness.
• Primary duties to include interacting with customers and contractor network by telephone to provide information about energy-saving services in addition to outbound call responsibilities to drive customer leads to the EE programs.

Responsibilities

• Interacts with customers; gives information in response to inquiries about accounts, products, and services.
• Typical Functions: Takes care of and settles customer complaints.
• Answers customers’ questions regarding product or service and operation or maintenance.
• Receives and processes orders/applications, provides information concerning pricing, changes in service, discontinuance, and shipping.
• Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. May talk with internal/external customers by phone or in person to ensure the best service possible.
• Consults with customers to obtain information and explain available services.
• Investigates and corrects errors, following customer and company records.
• Perform program data management activities as needed, including, running reports, updating data.
• Adjusts complaints concerning billing or services rendered.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers’ service needs with other departments as required to ensure customer service.
• May solicit sale of new or additional services or products.
• May visit customers’ premises to obtain order or resolve customer problems.
• 5-7 years experience

Education Requirement:

• High School Diploma/GED

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

IND01