Ecommerce Customer Service Assistant

JJ Building Materials is a growing online retailer specialising in building materials, flooring, tiles, plumbing supplies and home improvement products. As part of the JJ Roofing Supplies Group, we’re committed to providing customers across the UK with quality products, competitive prices and excellent customer service.

As our ecommerce business continues to grow, we’re looking for a friendly, enthusiastic and organised Ecommerce Customer Service Assistant to join our team.

The Role

We’re looking for someone to join our team on a part-time basis, working two days per week (Wednesday and Friday).

This position offers hybrid working, with one day spent in the office and one day working from home each week.

You’ll play an important role in the day-to-day running of our online business, helping customers with enquiries, processing orders and ensuring they receive excellent service from start to finish.

This is a varied role, ideal for someone who is organised, enjoys helping people and can work confidently both independently and as part of a team.

Key Responsibilities

• Respond to customer enquiries via telephone, email and live chat in a friendly and professional manner.
• Process and manage online orders, ensuring accuracy and efficiency.
• Liaise with suppliers and delivery companies regarding stock availability, lead times and deliveries.
• Keep customers updated on their orders and delivery schedules.
• Handle customer queries, returns and complaints, working towards positive resolutions.
• Assist customers with product information, pricing and availability.
• Maintain accurate customer and order records.
• Support the ecommerce team with general administrative tasks.
• Help improve the overall customer experience.

What We’re Looking For

• Previous experience in customer service, administration or ecommerce is preferred.
• Knowledge or previous experience in building materials is preferred but not essential.
• Excellent written and verbal communication skills.
• A friendly, professional and helpful attitude.
• Strong organisational skills and attention to detail.
• Confidence using computers, emails and online systems.
• Ability to manage workloads independently when working from home.
• A proactive approach to problem-solving.
• Experience using Shopify or other ecommerce platforms would be an advantage.

What We Offer

• Part-time hours – Wednesday and Friday only.
• Hybrid working – one day in the office and one day from home.
• A friendly and supportive working environment.
• Full training on our products and systems.
• The opportunity to join a growing ecommerce business.
• Opportunities to develop your skills as the business expands.
• A varied and rewarding role within a supportive team.

Interested in Joining Us?

If you’re organised, enthusiastic and passionate about delivering excellent customer service, we’d love to hear from you.

Apply today by sending your CV and a brief introduction to [email protected].

We look forward to hearing from you!

Pay: £12,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• Work from home

Application question(s):

• Do you have building knowledge?

Experience:

• Customer service: 2 years (preferred)

Location:

• Bournemouth, Dorset (preferred)

Work Location: Hybrid remote in Bournemouth