Virtual Assistant - Intake Coordinator (Registered Nurse)

About the role

The Intake Coordinator plays a vital role in creating a smooth, supportive, and welcoming experience for clients and patients. As the first point of contact, the Intake Coordinator gathers and manages registration information, schedules appointments, and provides exceptional communication and administrative support. This position requires professionalism, empathy, accuracy, and strong organizational skills to guide patients through the intake process with care and clarity.

Key responsibilities

• Manage patient intake by accurately collecting, verifying, and updating registration and medical information.
• Schedule appointments and coordinate effectively with internal departments to support smooth workflows.
• Communicate with clients and patients via phone, email, and other channels to provide updates, guidance, and support.
• Guide patients through the registration and intake process, ensuring understanding, comfort, and a positive experience at every step.
• Maintain well-organized records in full compliance with confidentiality and privacy standards.
• Provide administrative support to clinical and operations teams as needed.
• Demonstrate exceptional communication skills, professionalism, and empathy in all client interactions.

About you

• Must be a Registered Nurse.
• Strong communication skills with excellent attention to detail and rapport-building ability.
• Self-motivated, proactive, and confident, with a compassionate and professional approach.
• Must have a laptop, noise-canceling headset, and functional camera.
• Must have a dedicated, quiet workspace suitable for patient and client communication.
• Must have a reliable backup plan for internet or power disruptions.
• Must be comfortable using a work tracking tool (ActivTrak).
• Must be available to work on a PST schedule.

About us

Reproductive Sciences Management Company (RSMCo) is a global leader in fertility services, providing IVF, PGS, egg donation, surrogacy, and more—all under one roof. Our mission is to deliver a seamless, supportive experience for individuals and families pursuing their dreams of parenthood. With a rapidly expanding international reach, we are redefining family creation through innovation, compassion, and collaboration.

Benefits

• Mission-driven work helping families around the world.
• Supportive team culture and strong opportunities for growth.
• Competitive compensation and commission structure.
• Chance to be part of an industry-leading, innovative organization.
• Work-from-home setup – flexible and remote environment.

Compensation

• Pay: $6 hour
• Will be on an INDEPENDENT CONTRACT