Food Safety Certification Customer Service Manager

This is a Fully Remote Job

About Our Client:

The organization operates in the life sciences sector, providing analytical testing services across multiple industries to ensure safety, health, and sustainability of products and environments. It specializes in food, environment, pharmaceutical, and cosmetic product testing, as well as agroscience research services. The company addresses challenges in product safety, authenticity, and regulatory compliance through a global network of laboratories offering extensive analytical methods. With a presence in over 54 countries and thousands of employees, it supports customers by delivering accurate results and expert advice.

About the Opportunity:

The FOOD SAFETY CERTIFICATION CUSTOMER SERVICE MANAGER is responsible for managing a portfolio of clients within food and healthcare assurance sectors, serving as the primary commercial contact. The role focuses on client retention, efficient quotation and order processing, and revenue growth through managing relationships with mid-size to large multi-site accounts. This position is fully remote and requires collaboration with technical and operations teams to ensure quality service and smooth delivery of audits.

Responsibilities:

• Manage a portfolio of Food Assurance and Healthcare Assurance clients as their primary commercial contact.
• Maintain client relationships through structured communication.
• Handle requests from initial quotation to contract signing and renewal.
• Collaborate with technical, scheduling, and operations teams for audit delivery.
• Ensure fast and accurate quoting and order processing.
• Focus on client retention, service quality, and revenue growth.

Requirements:

• Experience in client relationship management within food safety or healthcare assurance sectors.
• Ability to manage multiple accounts remotely.
• Strong communication and organizational skills.
• Proficiency in coordinating with cross-functional teams.

Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.