Senior Product Manager

Senior Product Manager for MSP360 Team

Who we are

MSP360 builds backup and data-protection software for MSPs and IT teams: endpoint and server backup, Microsoft 365 / Google Workspace backup, immutable and cloud storage, and related management tools. Customers run multi-tenant environments. They care about restore reliability, license cost, storage cost, and how fast technicians can work.

We are looking for a highly customer-oriented Middle+ Product Manager to join our team. In this role, you will focus heavily on customer discovery, market research, and user feedback, bridging the gap between real user pain points and our product direction.

Responsibilities:

• Deep Customer Discovery: Conduct continuous user interviews, surveys, and win/loss analyses to deeply understand customer workflows, pain points, and feature needs.
• Customer Advisory & Beta Programs: Run early adopter programs, beta testing, and customer feedback loops to validate ideas before full rollout.
• Market & Competitive Intelligence: Analyze market dynamics, competitor offerings, and customer purchase motivations in the MSP and B2B IT space.
• Strategy & Roadmap: Define and advocate for the product vision and roadmap based on real user evidence, business goals, and NPS metrics.
• High-Level R&D Alignment: Translate customer requirements and business use cases into clear functional specifications for the engineering team (leaving daily sprint execution to dev leads). - ?
• Product Analytics: Track key product usage metrics, feature adoption, and user satisfaction indicators to drive continuous improvement.
• Marketing & Sales Support: Partner with PMM and Sales teams to ensure new features address actual buyer needs and are clearly communicated to the market.

Requirements and skills:

• Experience: Minimum of 3–5 years in B2B Product Management (SaaS, Cloud Infrastructure, or Managed Services preferred).
• Strong CustDev Expertise: Proven track record of conducting user research, in-depth interviews, and converting qualitative feedback into actionable insights.
• Business & User-Centric Mindset: Ability to prioritize feature requests based on customer value and business impact rather than purely technical complexity.
• Analytical Skills: Experience working with usage data, NPS, retention, and qualitative feedback loops.
• Frameworks: Familiarity with Pragmatic Marketing, Product-Led Growth (PLG), or Continuous Discovery Habits is a big plus.
• Communication: Exceptional listening and communication skills in English (C1).

Pay: From $120,000.00 per year

Work Location: Remote