Lead Digital Product Manager (Customer Identity & Access Management )

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Digital Product Manager (Customer Identity & Access Management) based in the United States.

As the Lead Digital Product Manager, you will define and execute the long-term strategy for enterprise Customer Identity and Access Management (CIAM) capabilities. You will lead a team of Digital Product Managers while driving secure, seamless, and scalable customer identity experiences across complex digital platforms. Working closely with Engineering, UX, Data, Operations, and business leadership, you will translate strategic priorities into measurable product outcomes. You will oversee product roadmaps, prioritize investments, and drive adoption, automation, efficiency, and platform stability. This role combines strategic leadership with hands-on execution in a regulated environment. You will also influence senior stakeholders, strengthen cross-functional collaboration, and help shape the future of secure digital customer experiences. The position is fully remote within the United States.

Accountabilities

• Define and own the multi-year product strategy for the assigned digital product family, ensuring alignment with enterprise priorities, security objectives, and customer experience goals.
• Translate strategic objectives into actionable roadmaps, product priorities, and measurable key performance indicators (KPIs) covering adoption, quality, efficiency, automation, stability, and financial performance.
• Lead, coach, and develop a high-performing team of Digital Product Managers, fostering strong product management practices, accountability, and continuous professional growth.
• Collaborate with Engineering, UX, Data, Operations, and Business Architecture teams to deliver integrated, end-to-end customer identity and access management experiences.
• Coordinate dependencies across teams, platforms, and business functions to ensure consistent delivery and alignment with broader transformation initiatives.
• Share accountability for product delivery, platform reliability, risk management, regulatory compliance, and operational performance.
• Monitor product performance and use data-driven insights to guide prioritization, resolve challenges, and identify opportunities for continuous improvement.
• Communicate product strategy, roadmap progress, risks, dependencies, and business outcomes clearly to senior leadership and key stakeholders.
• Promote outcome-based delivery practices and product-centric operating models to improve execution, innovation, and long-term value creation.

Requirements

• At least 5 years of experience leading digital product strategy across complex platforms, enterprise environments, or multi-product portfolios.
• At least 2 years of direct experience managing, coaching, and developing Product Managers or professionals in equivalent cross-functional leadership roles.
• Demonstrated ability to define and execute product strategies, manage roadmaps, prioritize initiatives, and deliver measurable business and customer outcomes.
• Proven experience defining, tracking, and interpreting KPIs to guide product decisions, assess performance, and drive improvements in adoption, quality, efficiency, or financial results.
• Strong stakeholder management and influencing skills, with experience collaborating across Engineering, Data, UX, Operations, and business leadership.
• Experience working in regulated environments, balancing strategic product ownership with hands-on execution in fast-paced delivery settings.
• Strong leadership, communication, analytical thinking, and problem-solving skills, with the ability to navigate complex dependencies and align teams around shared objectives.
• A solid understanding of digital product management, platform strategy, product prioritization, and cross-functional delivery practices.

Preferred qualifications:

• Experience in Customer Identity and Access Management (CIAM) or the broader Identity and Access Management (IAM) domain.
• Familiarity with the Ping Identity platform.
• Experience operating within large-scale enterprise technology environments.
• Knowledge of outcome-based delivery models and product-centric operating frameworks.
• Experience working with modern digital platforms, data-driven capabilities, and automation-enabled solutions.

Benefits

• Competitive annual salary: $134,000–$209,750, depending on exp…