Medical Support Assistant (Medical Receptionist)

This is a Fully Remote Job

About Our Client:

The organization supports Community Care scheduling operations within the Veterans Health Administration (VHA) VISN 20, covering Veterans across Alaska, Washington, Oregon, and Idaho. It addresses the challenge of coordinating timely and appropriate care between VA and community providers to ensure Veterans receive necessary medical services efficiently.

About the Opportunity:

The MEDICAL SUPPORT ASSISTANT role focuses on coordinating care between VA and community providers, managing appointment scheduling, and facilitating communication to ensure Veterans receive timely and appropriate care. This position is critical in maintaining efficient patient flow, supporting clinical teams, and enhancing the patient experience through accurate scheduling and administrative support.

Responsibilities:

• Perform receptionist and administrative duties including customer service, maintaining clinic schedules, operating office equipment, and delivering messages.
• Process Community Care consults from intake to closure, including outreach and scheduling.
• Use Electronic Waiting List and VA scheduling systems to accurately schedule appointments with patient input.
• Complete scheduling within seven calendar days from consult file entry.
• Review active and pending consults, waiting lists, recall lists, and communications daily for accuracy.
• Notify supervisors of clinic access issues or scheduling delays.
• Assist with contingency plans by adjusting appointments and reallocating patients as needed.
• Verify patient identity using two forms of identification.
• Update patient demographic information to reduce communication errors.
• Collect and update insurance information to support revenue processes.
• Ensure accurate data entry into patient record systems with at least 98% accuracy.
• Manage phone communications promptly and courteously following privacy protocols.
• Interact respectfully with patients, visitors, staff, and families.
• Resolve customer concerns promptly, initiating within 24 hours and resolving within 48–72 hours.
• Maintain confidentiality and privacy of medical records and communications in compliance with applicable regulations.
• Meet daily productivity targets and key performance indicators including appointment accuracy and patient satisfaction.
• Participate in mandatory team meetings and training.
• Comply with all federal, state, and local laws and organizational policies.

Requirements:

• U.S. citizenship and ability to pass a government background investigation.
• High School Diploma or GED.
• English proficiency.
• At least one year of specialized experience in a clinical setting coordinating care and scheduling across multiple clinics.
• Advanced knowledge of medical terminology and healthcare coordination processes.
• Strong customer service, communication, and computer skills.

Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.