Senior Creative Operations Manager

Description Senior Creative Operations Manager Location: London

Reporting to: Head of Integrated Brand and Production

Closing date: Thursday, 15th October at 5pm

About Starling At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.

Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We’re a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.

Working Hours: You will work a 37.5 hour week, with shifts between the hours of Monday - Friday 9am - 5:30pm

Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.

The Opportunity The Senior Creative Operations Manager manages creative workflows, project schedules, and operational processes for Starling’s in-house Creative Studio. Operating independently, this role ensures every project has clear briefs, adequate resourcing, and realistic timelines to deliver effective creative work across all channels.

What You’ll Do

• Oversee creative operations end-to-end, including project setup, brief intake, quality checks, workload traffic, resource allocation, and final project delivery.
• Lead critical brief assessment meetings, working with Head of BI/Production and 2 x Executive Creative Directors to assess briefs, agree production and creative team allocation, as well as time required to deliver.
• Implement a new workflow management platform and integrate practical AI tools into daily processes to improve efficiency.
• Track team capacity, workload requirements, and resourcing to ensure smooth project delivery.
• Manage stakeholders effectively by enforcing deadlines, securing necessary approvals on time, and resolving delivery issues as they arise.
• Collaborate closely with Producers, Creatives, Channel Owners, and Brand Integration teams to produce effective creative assets.
• Maintain a clear overview of all active projects and prioritise high-impact work when demand is high.
• Use AI tools to automate routine tasks and streamline project management workflows.
• Convert creative briefs into structured project plans, schedules, and resourcing models, while maintaining clear dependency maps and status updates.

Requirements Behaviours & Competencies

• Solid understanding of end-to-end creative and production processes.
• Proven track record of managing operations across multiple concurrent creative projects and teams.
• Strong attention to detail and organized execution, with a focus on driving tasks through to final completion.
• Ability to thrive in a fast and sometimes stressful work environment.
• Proficient in managing project timelines, budgets, and operational dependencies.

Essential Skills & Experience:

• At least 5 years of experience in a creative operations role within an in-house studio, agency, or production environment.
• Hands-on experience using AI software to improve workflow efficiency.
• Proficient with workflow management platforms such as Jira or Monday.com.
• Experience collaborating with senior stakeholders and navigating corporate structures.
• Experience working in structured, process-oriented, or regulated business environments.

Benefits Why Join Starling?

• Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you’ll have the freedom to accomplish your goals in innovative ways.
• Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing.”
• Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day on…