Marketing Account Manager

BigPxl is a growth marketing agency built on a genuinely great culture, one where people support each other, celebrate wins together, and do their best work. We care deeply about our clients and treat their success as our own, building long-term partnerships rooted in trust. And we stay at the forefront of marketing, constantly learning, testing, and bringing fresh ideas to every account.

The Role

You’ll own the day-to-day client experience at BigPxl and keep every account organized, on track, and moving forward.

As the primary point of contact for your clients, you’ll lead communication, set clear expectations, and make sure clients feel informed and confident in their investment. Behind the scenes, you’ll manage timelines, deliverables, budgets, and scope, keeping internal teams aligned and accountable. Your marketing knowledge helps you connect the work to each client’s goals and make smart recommendations along the way. You’re an organized, client-first marketer.

Key Responsibilities

Client Relationships & Onboarding

• Serve as primary point of contact via email, meetings, and follow-ups
• Set clear expectations on performance, deliverables, and next steps
• Build relationships beyond a single contact when possible
• Learn each client’s business, goals, audience, and strategy
• Own onboarding follow-up and the transition into ongoing execution, partnering with the Head of Client Success
• Raise questions, concerns, and opportunities before the client does

Project Management & Coordination

• Own project boards in our project management software for assigned clients
• Ensure every deliverable has a clear owner, due date, and accurate status
• Document notes, decisions, approvals, and communication
• Run weekly board reviews so anyone can see status and risks at a glance
• Translate client needs into clear internal direction and hold teams to timelines
• Partner with the Head of Product & Delivery on feasibility, resourcing, and scope

Marketing Strategy & Execution

• Help develop strategies, campaign plans, content calendars, and recommendations
• Write, edit, or review web copy, blogs, emails, social posts, and ad copy
• Research clients, competitors, audiences, and industries
• Support campaign ideation and cross-channel planning

Reporting, Scope & Client Health

• Build client reports and lead reporting meetings
• Turn data into insights and next steps, not just metrics
• Track budgets, scope, and utilization; address scope creep directly
• Escalate larger scope or profitability concerns; protect agency margin
• Monitor client sentiment and contribute to HubSpot health scoring

Decision Authority

You Own:

• Day-to-day client communication
• Task management in our project management software
• Internal coordination and prioritization
• Routine recommendations within approved strategy and scope

You Don’t Own:

• Final agency-level or major strategy decisions
• Final scope changes or pricing
• Billing or contracts
• Overall Client Success strategy

Qualifications

Required:

• 3+ years in account management, digital marketing, or a client-facing marketing role
• Experience managing ongoing client relationships
• Strong organization and project management across multiple clients
• Excellent written and verbal communication
• Hands-on experience in content/copywriting, organic social, paid social, or marketing strategy
• Strong judgment on risks, opportunities, and next steps

Preferred:

• Digital marketing agency experience
• Bachelor’s in Marketing, Communications, Business, or related field
• Strong content writing and editing skills
• Experience building strategies or campaign plans
• Familiarity with paid search, SEO, email, websites, and marketing automation
• HubSpot and Monday.com (or similar) experience

What We’re Looking For

A proactive thinker who starts with the end goal and maps the path to get there. You’re an organized problem solver with real grit. You anticipate what’s next, spot roadblocks before they appear, and always stay one step ahead for your clients and your team.

Success Metrics

• 95%+ client retention, excluding budget-related churn
• 95%+ on-time delivery rate
• 24-hour client response time during business hours

Benefits

• Flex time and flexible schedule
• Option to work remotely
• 18 days PTO upon hire
• 6 company-paid holidays
• 401(k) with company match after 1 year
• Health, dental, vision, and life insurance
• Company-funded e…