Healthcare Office Manager

Healthcare Office Manager (Financial & Clinical Operations)

Company: Elite Professional Providers, LLC

Location: Springfield, MO 65802 (In-Clinic Position)

Website: EliteProfessionalProviders.Health
Job Type: Full-Time, Exempt (Salaried) (Salary Base) + Bonus Stucture
Schedule: Monday – Friday (Aligned to support our M-Th 10-hour provider shifts and administrative wrap-up)
Compensation: Competitive Base Salary + Performance-Based Bonus Structure (Tied to revenue collections, clinic growth, and efficiency metrics)

Company & Position OverviewElite Professional Providers, LLC is a rapidly expanding, modern medical and behavioral health clinic located in Springfield, Missouri.

Our multi-specialty facility provides full-scale psychiatric services (including advanced interventional treatments like Spravato, Ketamine, and Buprenorphine), medical wellness tracks (weight loss, BHRT, sexual dysfunction, chronic acne), and a premium on-site medical spa.

We operate on a multi-tiered payment structure accepting traditional health insurance, direct cash-pay, and CareCredit financing.

We are seeking an elite, dual-capability Healthcare Office Manager to oversee both the financial health and clinical administrative workflows of our practice. The ideal candidate possesses a rare blend of sharp corporate financial acumen (billing, collections, AR, business growth) and solid clinical operations experience (HIPAA compliance, provider scheduling, medical support oversight).

You will serve as the operational backbone of the clinic, ensuring our medical and behavioral health providers can focus 100% on patient care.

Key Responsibilities Financial Management & Revenue Cycle Operations

• Revenue Cycle Oversight: Supervise the complete billing cycle across health insurance claims, cash-pay accounts, and CareCredit financing integrations.
• Accounts Receivable & Collections: Actively track aging reports, resolve credentialing or insurance claim bottlenecks, and manage vendor relationships to hit monthly revenue collection goals.
• Financial Reporting: Prepare regular practice performance metrics, oversight logs, and profit-and-loss data points directly for executive leadership.

2. Clinical Workflow & Administrative Leadership

• Provider Support Coordination: Manage schedules and admin workflows for our diverse team of Psychotherapists, Psychologists (PsyD), PMHNPs, and FNPs/AGNPs.
• Specialized Protocol Support: Oversee the administrative tracking required for specialized clinic services, including REMS documentation for Spravato treatments and compliance routing for addiction medicine.
• Staff Supervision: Hire, train, and manage front-desk receptionists, medical assistants, and administrative billing clerks to maintain elite customer service standards.

3. Practice Growth & Compliance

• Service Expansion Support: Provide logistical and marketing support as the clinic introduces new interventional medical services, medical migraine treatments, and expanded Med Spa programs.
• Regulatory Compliance: Maintain absolute adherence to HIPAA, OSHA, Missouri state medical board mandates, and local healthcare regulations.

Compensation & Performance Bonuses

• Guaranteed Salary: Stable, competitive base salary tailored to your exact years of practice management experience.
• Performance Bonus Structure: Earn significant monthly or quarterly bonuses directly tied to key performance indicators (KPIs) including:
• Overall clinic revenue collection efficiency and reduction of aging AR.
• Successful administrative launch and scaling of new medical service lines.
• Patient retention and front-desk operating efficiency.
• Full Corporate Benefits Package: HSA account, PTO package and Corp Credit Card and more.

Applicant Qualifications

• Experience: Minimum of 3–5 years of healthcare practice management or medical office administration experience is strictly required.
• Financial Acumen: Proven background managing medical billing systems, insurance credentialing, accounts receivable, and navigating multi-tiered payment processing (Insurance, Cash, CareCredit).
• Clinical Knowledge: Practical understanding of clinical workflows, electronic health records (EHR) systems, medical scheduling, and healthcare compliance.
• Local Residency: Must reside in the Springfield metropolitan area to provide daily, on-site leadership a…