People & Culture Manager | Kraków l Hybrid model of work

**People & Culture Manager Kraków**

📍 Location: Kraków

🏢 Hybrid: 3–4 days per week in the Kraków office

Are you an experienced HR professional who enjoys being close to the business, solving complex people challenges and making a real impact?

We’re looking for a People & Culture Manager to join a fast-paced international CX organisation in Kraków .

This is a hands-on role where you’ll work closely with Operations leaders, support managers with complex people matters and help shape the employee experience across a high-volume environment.

What will you do?

You’ll act as a trusted HR Business Partner, supporting leaders across areas including:

• Employee relations, grievances and performance management
• Polish employment law and HR compliance
• Employment contracts, policies and benefits
• Sickness/absence processes and HR audits
• Payroll coordination and cooperation with external authorities
• Immigration and work-permit processes
• Employee engagement, recognition and internal communication
• Leadership development and people initiatives
• Improving HR processes, retention and employee experience
• Supporting and developing members of the HR/People team

We’re looking for someone with:

• 2–3+ years of experience in a Senior HRBP, HR Manager, People Partner or similar position
• Strong knowledge of Polish labour law
• Solid employee relations and performance-management experience
• Experience working in a high-volume, fast-paced environment , ideally CX, BPO, customer service or a similar setting
• Knowledge of sickness/absence policies, HR compliance and audits
• Understanding of payroll and benefits processes
• Knowledge of immigration procedures is a plus
• Previous experience leading or mentoring HR team members
• Strong stakeholder-management and communication skills
• A mature, pragmatic and solution-oriented approach
• Excellent Polish and English

What kind of person will thrive here?

Someone who is hands-on, resilient and commercially aware .

You should be comfortable handling difficult conversations, advising Operations leaders and making decisions when there are multiple priorities happening at once.

This is a role for someone who can balance employee advocacy with business needs and turn HR challenges into practical solutions.