Restoration Virtual Assistant / Estimator

About TalentsThatFit

TalentsThatFit is a Philippines-based outsourcing company providing cost-effective HR and Employer of Record (EOR) services to businesses scaling their teams globally. We prioritize strong relationships with our clients, our internal teams, and the talents we support.

Job Overview

We are looking for a detail-oriented and organized Restoration Virtual Assistant / Estimator to provide administrative and estimating support for restoration and disaster recovery operations.

The ideal candidate will assist with insurance claim documentation, job file management, estimating and billing support, and follow-ups with insurance carriers, adjusters, customers, vendors, and technicians. This role requires strong organizational skills, accurate documentation, and the ability to manage multiple tasks while keeping job records and project information up to date.

Experience in restoration, disaster recovery, insurance claims, or construction administration is an advantage.

Key Responsibilities

Insurance Claim Support

• Organize and maintain insurance claim documents and related records.
• Coordinate the collection of information required by insurance carriers and adjusters.
• Prepare and organize documentation packets for insurance claims.
• Track claim progress and follow up on outstanding documents or information.
• Maintain accurate and up-to-date insurance claim records.

Documentation & Job File Management

• Create and maintain job files for restoration and disaster recovery projects.
• Organize site reports, photographs, loss intake records, and other project documentation.
• Ensure job records are complete, accurate, and properly organized.
• Update project logs and maintain documentation throughout the job lifecycle.
• Assist with retrieving and preparing records when needed.

Estimating & Billing Support

• Assist with preparing and organizing estimates, change orders, and invoice documentation.
• Update job records with relevant estimating and billing information.
• Track changes to project scope and maintain supporting documentation.
• Coordinate missing information needed to complete estimates or invoices.
• Assist with industry-specific software and platforms used for restoration project management and estimating.

Follow-Ups & Communication

• Track outstanding tasks, open claims, pending documents, and aging accounts.
• Follow up with insurance carriers, adjusters, customers, vendors, and technicians as needed.
• Provide timely customer status updates based on available project information.
• Coordinate with internal team members to help keep projects moving.
• Maintain clear records of communications, follow-ups, and next steps.

Qualifications and Requirements

• Previous experience in virtual assistance, administrative support, project coordination, or a similar role.
• Strong organizational skills and attention to detail.
• Ability to manage multiple job files, documents, and follow-up tasks.
• Good written and verbal English communication skills.
• Ability to maintain accurate records and handle documentation consistently.
• Strong follow-up, time management, and problem-solving skills.
• Ability to communicate professionally with customers, vendors, and other stakeholders.
• Comfortable learning and using digital platforms, spreadsheets, and project management tools.
• Ability to work independently in a remote environment.
• Experience in restoration, disaster recovery, insurance claims, construction, or estimating is an advantage.

Nice-to-Have Qualifications

• Experience using Xactimate for restoration estimating.
• Familiarity with Encircle for photo documentation, job records, and restoration workflows.
• Experience with other restoration industry platforms, such as DASH or MICA.
• Previous experience preparing restoration estimates, change orders, or insurance claim documentation.
• Familiarity with insurance claim processes and communication with adjusters.
• Experience supporting restoration contractors or disaster recovery businesses.

Work Location: Remote

Pay: Php40,000.00 - Php50,000.00 per month

Benefits:

• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Work from home

Work Location: Remote