Property Operations Assistant

We are looking for a reliable and organized Property Operations Assistant to support the daily operations of short-term rental and extended-stay properties.

You will help manage reservations, assist guests, coordinate cleaning and maintenance, and ensure properties are ready for every arrival.

This role requires someone who can take ownership of daily tasks, follow through on issues, and solve routine problems without constant supervision.

We are looking for the following specific requirements

• Experience in short-term rentals, vacation rentals, property management, or hospitality operations.
• Experience handling guest communications, reservations, and booking-related concerns through platforms such as Airbnb, Booking.com, or Vrbo.
• Familiarity with property management systems such as Hostaway or similar software.
• Experience coordinating cleaners, maintenance providers, contractors, or other service providers.
• Strong written English communication and organizational skills.
• Ability to manage multiple properties, prioritize tasks, and resolve problems independently.
• Comfortable using digital task management tools, spreadsheets, and maintaining accurate records.

Your responsibilities will include (but are not limited to):

• Monitor daily reservations, check-ins, check-outs, and property readiness.
• Respond to guest inquiries, provide check-in instructions, and handle routine guest concerns.
• Manage booking updates, availability, and reservation details through Hostaway.
• Schedule cleaning services, coordinate maintenance, and follow up with contractors until work is completed.
• Review cleaning reports, property photos, and maintenance updates to ensure quality standards.
• Track property issues, guest complaints, supplies, and outstanding tasks.
• Maintain accurate property records, operating procedures, invoices, and contractor documentation.
• Assist with basic administrative tasks, including supporting documents for Xero.
• Prepare daily updates and weekly operational reports.
• Identify recurring problems, recommend improvements, and escalate urgent issues when necessary.

This Position Is Perfect For You If You Are…

• Organized, detail-oriented, and comfortable handling several tasks at once.
• Proactive and able to resolve issues rather than simply passing them along.
• Confident communicating with guests, cleaners, contractors, and internal teams.
• Someone who takes responsibility and follows tasks through to completion.
• Comfortable working independently in a fast-paced property operations environment.

Pay: Php30,000.00 - Php32,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Opportunities for promotion
• Paid training
• Pay raise
• Work from home

Application Question(s):

• Years of experience working as a Freelancer or as a Virtual Assistant (DO NOT include any time spent working from home due to the pandemic if your role was originally office-based.)
• Are you comfortable using Hubstaff for time tracking? It’s required for all our VAs—just screenshots, no videos
• Do you have a main and backup computer? This is strictly required as we conduct system checks.
• Do you have a main and backup internet? This is strictly required as we conduct system checks.

Experience:

• short-term rental or vacation rental operations: 2 years (Preferred)
• Hostaway, Guesty, or Lodgify: 2 years (Preferred)
• managing reservations and guest communications: 2 years (Preferred)
• coordinating property cleaning and maintenance: 2 years (Preferred)

Work Location: Remote