Customer Service Representative (Remote) - 259293

Remote Customer Service Representative

Pay: $16.50/hour

Start Date: November 20, 2026

Schedule: Full-time, 40 hours per week, Monday–Friday

Hours:

MUST have open availability between 8:00 AM and 8:00 PM EST (40 hours per week, 8 hours per day)

Training Schedule: 9:00 AM–5:30 PM EST

Location: Fully Remote – Equipment Provided

Position Overview:

We are seeking a dependable and customer-focused Pharmacy Customer Service Representative to support a healthcare organization specializing in pharmacy benefit services, prescription access, and pharmacy network support. This role primarily involves handling inbound calls from members and clients, answering questions, resolving service-related issues, and maintaining accurate records.

The ideal candidate has strong communication skills, attention to detail, and a passion for helping others in a healthcare-focused environment. Candidates should be comfortable working in a metrics-driven call center environment and learning new computer systems.

This is a fully remote opportunity, and equipment will be provided.

Key Responsibilities:

• Inbound Customer Service: Handle primarily inbound customer service calls, assist members with inquiries, and provide timely, professional support.
• Issue Resolution: Serve as a primary point of contact for member questions and troubleshoot pharmacy network issues to ensure a positive customer experience.
• Call Management: Manage approximately 50 calls per day, with calls averaging around five minutes each.
• Outbound Follow-Up: Make outbound follow-up calls as needed and direct inquiries to the appropriate department or team member.
• Data Entry and Documentation: Update member eligibility records, document customer interactions, and process service requests accurately using internal computer systems.
• Administrative Support: Assist with new client onboarding, enrollment updates, account adjustments, filing, mailings, and other administrative tasks.
• Team Collaboration: Work closely with colleagues and supervisors to support daily operations and maintain service quality.
• Training Support: Participate in training and learn the organization’s systems, procedures, and customer service processes.

Required Qualifications:

• Excellent active listening skills and professional phone etiquette.
• Strong written and verbal communication skills.
• Ability to manage a consistent call volume in a metrics-driven environment.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively with team members and supervisors.
• Adaptability and willingness to learn new systems, procedures, and processes.
• Self-motivated, enthusiastic, and customer-service-oriented attitude.
• Dependable attendance and punctuality.
• Basic computer proficiency and ability to navigate multiple software applications.
• Open availability to work shifts scheduled anytime between 8:00 AM and 8:00 PM EST, Monday through Friday.
• Ability to successfully complete required pre-employment screenings, including a drug screen and background/exclusion checks.

Preferred Qualifications:

• Previous experience in healthcare, medical customer service, pharmacy services, or as a Pharmacy Technician.
• Familiarity with pharmacy networks, prescription services, or healthcare administration.
• Proficiency with Microsoft Office applications.
• Previous experience in a call center or high-volume customer service environment.

Schedule and Training:

• Fully remote position; equipment will be provided.
• Full-time schedule of 40 hours per week.
• Monday through Friday.
• Business hours are 8:00 AM–8:00 PM EST.
• Candidates must have open availability to work scheduled shifts within the full operating window.
• Training schedule: 9:00 AM–5:30 PM EST.
• Calls are handled primarily through RingCentral.

Compensation:

The pay rate for this position is $16.50 per hour .

Anticipated Start Date: November 20, 2026

Remote Work Eligibility:

Due to employment restrictions, candidates residing in the following states are NOT eligible for this position:

• Alaska
• California
• Delaware
• Hawaii
• Idaho
• Iowa
• Montana
• Nebraska
• Nevada
• New Mexico
• Oregon
• Rhode Island
• South Dakota
• Wyoming

If interested in hearing more, we encourage you to apply! If you’re applicable, we will give you a phone call with further details!