Customer Service Representative

About The Company Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company aims to optimize the entire member and patient experience through a comprehensive range of service offerings, including clinical support, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. With a global presence spanning more than 25,000 employees across five countries, Sagility is committed to delivering innovative solutions that improve healthcare outcomes and operational efficiencies for its clients.

About The Role We are seeking dedicated and compassionate Work from Home Customer Service Representatives to join our dynamic call center team. In this role, you will serve as the primary point of contact for healthcare members, providing timely and effective assistance through inbound calls. Your responsibilities will include researching customer inquiries, resolving issues efficiently, and maintaining accurate documentation of interactions. This position offers an excellent opportunity for individuals who are passionate about healthcare and customer service, and who aspire to grow within a reputable organization. As a remote team member, you will be instrumental in creating a positive experience for our members, ensuring their needs are met with empathy and professionalism.

Qualifications

• Minimum of 1 year of experience in a call center environment, preferably within healthcare or related fields.
• High School Diploma or equivalent is required.
• Proficiency in navigating computer applications and typing at least 25 WPM.
• Reliable internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.
• A secure, private work environment at home.
• Flexible availability, including weekends and evenings.
• Strong interpersonal and communication skills with a commitment to excellence.
• Previous healthcare experience is an advantage but not mandatory.
• Must be 18 years or older and have a stable employment history.

Responsibilities

• Handle incoming calls promptly and professionally, ensuring a positive customer experience.
• Research and resolve customer inquiries efficiently, utilizing available resources.
• Accurately document all call details and interactions in the system.
• Communicate with empathy and clarity, demonstrating active listening and understanding.
• Maintain high standards of quality and customer satisfaction, meeting daily team goals.
• Adhere to company policies, procedures, and confidentiality requirements.
• Participate actively in training sessions, including camera participation during onboarding and ongoing training.
• Collaborate with team members and supervisors to improve service delivery.

Benefits

• Competitive hourly pay ranging from $14.00 to $15.00, with performance-based incentives.
• Paid comprehensive training in a virtual environment to ensure readiness and confidence.
• Health insurance coverage, including medical, dental, and vision, available after 90 days.
• Employee wellness programs and engagement initiatives to promote a healthy work-life balance.
• Opportunities for career advancement, with 90% of our leaders having started as Customer Service Representatives.
• Daily Pay option for immediate access to earned wages.
• Life insurance, short-term and long-term disability options.
• Flexible Spending Account (FSA) and Employee Assistance Program (EAP).
• Retirement plan with employer contributions (401(k)).
• Paid Time Off (PTO) and tuition reimbursement programs to support personal and professional growth.

Equal Opportunity

Sagility is an Equal Opportunity Employer/Vet/Disability. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply and ensure a fair hiring process without discrimination based on race, gender, age, religion, or other protected characteristics.