Customer Service Representative remotely

Company Description Bostics New Beginning Financial Services LLC is a financial services company based in Newberry, South Carolina, United States. The organization focuses on supporting clients with their financial needs and providing dependable, client-centered service. As a growing business, it values professionalism, reliability, and strong relationships with customers. Team members are encouraged to contribute to a positive service culture and to help clients feel confident in their financial decisions.

Role Description This is a full-time remote role for a Customer Service Representative at Bostics New Beginning Financial Services LLC. The Customer Service Representative will respond to customer inquiries via phone, email, and online platforms, providing accurate information about services and resolving issues in a timely manner. Daily responsibilities include handling account-related questions, documenting interactions in internal systems, and following up to ensure customer satisfaction. The role involves coordinating with other team members to address complex concerns, escalating issues when necessary, and maintaining a professional, courteous tone in all communications. The representative will also contribute to continuous improvement by identifying common customer concerns and suggesting process enhancements.

Qualifications

• Customer-facing expertise, including Customer Service and Customer Support skills.
• Ability to promote positive interactions and outcomes through Customer Experience and Customer Satisfaction skills.
• Experience working in Customer Service Representative or similar client-focused roles.
• Strong verbal and written communication skills, with active listening and clear, respectful responses.
• Comfort with remote work, including reliable internet access and proficiency with online communication tools and CRM systems.
• Organizational skills, attention to detail, and the ability to manage multiple inquiries at once.
• Problem-solving mindset and willingness to learn about financial services; prior experience in financial or service industries is a plus.
• High school diploma or equivalent required; additional education or certifications in customer service or finance are beneficial.