Food Service Assistant

Job Summary

KOCHCHI Edinburgh is looking for a friendly, reliable, and customer-focused Food Service Assistant to support its daily restaurant operations. The successful candidate will help prepare service areas, assist with food service, maintain cleanliness, and ensure customers receive a welcoming and efficient experience. The ideal candidate will have good communication skills, a positive attitude, and the ability to work effectively as part of a busy hospitality team.

Job Description

• Welcome customers and provide friendly, professional service.
• Assist with serving food and beverages according to workplace procedures.
• Help prepare dining and service areas before opening and during shifts.
• Ensure tables, counters, and customer areas remain clean and organised.
• Support kitchen and front-of-house colleagues during busy service periods.
• Assist with taking customer orders and communicating requests to the appropriate team members.
• Handle customer questions politely and refer complex issues to a supervisor.
• Follow food hygiene and safe food handling procedures.
• Pay attention to food allergy information and communicate customer requirements clearly.
• Replenish service supplies, utensils, napkins, and other essential items.
• Clear tables and remove used dishes, cutlery, and waste promptly.
• Assist with cleaning equipment and shared work areas.
• Follow health and safety procedures throughout each shift.
• Help monitor stock levels and report shortages to the supervisor.
• Complete opening, closing, and other reasonable duties as required.

Qualifications

• Previous experience in hospitality, catering, or customer service is beneficial but not essential.
• Friendly and professional communication skills.
• A customer-focused approach and positive attitude.
• Understanding of basic food hygiene and cleanliness.
• Ability to follow instructions and workplace procedures.
• Good teamwork and time-management skills.
• Ability to work efficiently during busy periods.
• Strong attention to detail and organisation.
• Reliable, punctual, and willing to learn.
• Flexibility to work shifts, including evenings and weekends when required.

Pay: £13.00-£26.00 per hour

Expected hours: 36.0 per week

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Discounted or free food
• Employee discount
• Employee mentoring programme
• Employee stock purchase plan
• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Free flu jabs
• Free or subsidised travel
• Free parking
• Housing allowance
• Language training provided
• Life insurance
• Matching gift scheme
• On-site gym
• Paid volunteer time
• Private medical insurance
• Referral programme
• Relocation assistance
• Sabbatical
• Sick pay
• Transport links
• UK visa sponsorship
• Unlimited paid holidays
• Work from home

Work Location: In person