Technical Customer Service Representative

Wayne Wire Urgent Hiring: Technical Customer Service Representative

Are you passionate about helping customers, solving problems, and providing excellent service? Do you have strong communication skills and enjoy learning about products and technical processes? If so, this remote opportunity at Wayne Wire could be an excellent fit for you!

Wayne Wire Cloth Products, Inc., an established custom manufacturer serving industrial markets since 1943, is seeking a motivated and customer-focused Technical Customer Service Representative to join our team remotely. In this role, you will assist customers with product inquiries, order updates, and technical documentation while coordinating with internal departments to ensure a smooth and positive customer experience. This position is suitable for candidates with customer service experience as well as motivated applicants eager to learn.

Key Responsibilities

• Respond to customer inquiries regarding products, specifications, order status, and general service requests.
• Provide clear, timely assistance through email and other approved communication channels.
• Help customers understand basic product information, technical documentation, and ordering requirements.
• Coordinate with sales, engineering, production, and shipping teams to resolve customer questions and service issues.
• Maintain accurate records of customer interactions, inquiries, and follow-up activities using company systems.
• Escalate complex technical questions and product concerns to the appropriate specialists.
• Follow up on outstanding requests and keep customers informed of progress.
• Deliver professional, courteous service while helping maintain high customer satisfaction.

Qualifications

• High school diploma or equivalent required; additional technical or business education is an advantage.
• Strong written and verbal communication skills.
• Excellent organizational skills, attention to detail, and problem solving abilities.
• Comfortable using email, Microsoft Office, and computer-based customer service systems.
• Ability to learn product specifications, technical terminology, and internal processes.
• Previous customer service, retail, administrative, or call center experience is preferred but not required.
• Ability to work independently, manage multiple inquiries, and collaborate with colleagues in a remote environment.
• Reliable internet access and a suitable workspace for remote work.

Why Join Wayne Wire?

• Remote work: Perform your duties from an approved home-based workspace.
• Professional development: Build technical customer service and product knowledge.
• Training and support: Learn about company products, systems, and customer service procedures.
• Career growth: Develop transferable skills in customer support, order management, and manufacturing operations.
• Collaborative culture: Work with colleagues across customer service, sales, engineering, and production.

Additional Benefits

• Opportunities to develop valuable communication, technical support, and problem-solving skills.
• Exposure to industrial products and customer requirements across diverse markets.
• Opportunities to learn from experienced team members.
• Health, dental, and vision coverage, paid time off, and other benefits, subject to eligibility and company policies.

Department: Customer Service / Sales

Employment Type: Full-time

If you enjoy helping people, solving problems, and learning new skills, we encourage you to apply for the Technical Customer Service Representative position at Wayne Wire Cloth Products, Inc. Join a team committed to quality, dependable service, and customer satisfaction while building your career from home.

Pay: Up to $26.30 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: Remote