Remote Customer Service Rep | The Cowabunga Camp

Ready to bring the magic of glamping and farm life to guests across the country without ever leaving home? The Cowabunga Camp is looking for a Remote Customer support rep to be the warm, welcoming, and ultra-helpful voice of our brand!

Whether our guests are booking a cozy yurt, getting stoked for a vintage camper stay, or asking about animal experiences (like bottle-feeding baby calves or hanging out with fluffy Scottish Highlands), you’ll be the main contact making sure their stay is seamless from inquiry to checkout. If you’re organized, energetic, love people (and farm animals!), and want to play a key role in an expanding hospitality company, drop in and join our crew!

What You’ll Be Doing (Duties & Daily Tasks)

• Host with Heart: Respond promptly and warmly to incoming guest inquiries via phone, email, and messaging platforms, delivering accurate details about our stays, lounges and amenities.
• Smooth Out the Bumps: Help guests navigate booking questions, troubleshoot trip details, and handle any concerns with grace, empathy, and quick problem-solving.
• Keep the Digital Pasture Organized: Maintain precise guest notes and reservations in our google sheets, google calendar, and slack channels.
• Elevate the Cowabunga Magic: Listen to guests desires and recommend the perfect accommodation tiers, packages, or unique add-ons to elevate their getaway.
• Multi-Task in Motion: Juggle emails, guest calls, and admin tasks simultaneously with great attention to detail and patience.
• Collaborate & Grow: Work closely with our remote creative, management, and boots-on-the-ground teams to refine guest processes and keep satisfaction sky-high.

What You Bring to the Campfire (Experience & Skills)

• Customer Support Background: Prior experience in customer service, hospitality, short-term rental support, or customer service phone support is required.
• Clear & Engaging Communication: Strong written and verbal communication skills in English (bilingual skills are a huge plus!). We communicate mostly thorough email, so a strong & enthusiastic writing voice is highly sought after.
• Tech & Tools Savvy: Comfortable navigating google platforms, Google sheets, Google calendar, Slack, google phone.
• Cool, Calm & Collected: Ability to manage high inquiry volumes during peak booking seasons while maintaining a calm, reassuring, and professional demeanor.
• Quick & Accurate: Solid typing speed and high data accuracy to ensure reservation details and guest notes are spotless. Ensuring that all important information has been entered across all platforms.
• Resourceful Problem-Solver: Able to assess situations on the fly, resolve issues efficiently, and adapt easily to fast-paced hospitality updates.

Why You’ll Love It Here

Join a vibrant, creative team that values dedication, authentic guest connections, and a fun, supportive culture. We offer comprehensive training and room to grow as our glamping destinations expand—all with the flexibility of working remotely from home.

Starting pay is $15 an hour for the first 30 days, after the 30 day trial a pay increase of up to $20 an hour is up for review.

As a 1099 independent contractor position, you’ll have complete flexibility to set your own schedule! While you control your hours, our ideal candidate has weekend availability to jump on the laptop, as supporting weekend inquiries is a top priority for our team right now.

Website: https://thecowabungacamp.com/
Instagram: https://www.instagram.com/thecowabungacamp

Facebook: https://www.facebook.com/cowabungacamp

Ready to help us deliver unforgettable glamping memories? We’d love to meet you!

Pay: $15.00 - $20.00 per hour

Expected hours: 8.0 – 20.0 per week

Benefits:

• Work from home

Work Location: Remote