customer service representative
- Source: Intuit
- millenniatoolinc
- $480 to $720 /yr
- Remote
- Lutz
- Full-Time
- Mid level
Job Description
millenniatoolinc is seeking a Customer Service Representative to support customers and deliver a consistently positive experience.
Position Summary
The Customer Service Representative will be responsible for assisting customers with inquiries, resolving issues, and ensuring timely, accurate communication. This role plays a key part in maintaining customer satisfaction by listening to needs, providing clear guidance, and escalating concerns when necessary.
In this remote position based in Lutz, FL, you will handle customer interactions with professionalism and efficiency while contributing to continuous improvements in service processes.
Key Responsibilities
- Respond to customer inquiries via appropriate communication channels, providing accurate information and next steps.
- Resolve customer concerns in a timely manner, using established procedures and sound judgment.
- Maintain thorough and up-to-date customer records to support follow-up and issue tracking.
- Collaborate with internal teams to ensure customer requests are addressed and any escalations are handled properly.
- Follow quality and compliance standards to ensure consistent service delivery.
Required Qualifications
- Strong customer service skills with the ability to remain calm and helpful in all situations.
- Clear and effective written and verbal communication skills.
- Ability to prioritize multiple requests and manage time effectively in a remote work environment.
- Basic problem-solving skills to identify issues and determine appropriate resolutions.
- Reliability and professionalism, including the ability to work independently and meet service expectations.
Preferred Qualifications
- Experience in a customer-facing role, including handling inquiries and resolving concerns.
- Familiarity with order, account, or service support processes.
- Experience using customer support or ticketing systems.
- A demonstrated ability to learn new processes quickly and apply them consistently.
Compensation
Monthly salary: $40.00 - $60.00
