ServiceNow AI Architect

Description

REMOTE, Shift: Mon - Fri, 8am - 5pm EST

PLEASE READ -Ideal candidate has configured and implemented ServiceNow Now Assist into a large enterprise wide org .

Overview

We are seeking a strategic and technically accomplished ServiceNow AI Architect to lead our client’s enterprise AI vision within the ServiceNow ecosystem. This individual will serve as the organization’s primary ServiceNow AI Architect who will be driving AI capabilities, including Now Assist, Generative AI, Predictive Intelligence, AI Agents, Workflow Intelligence, and emerging ServiceNow AI technologies.

This role combines deep architectural expertise with executive-level stakeholder engagement. The ideal candidate will partner closely with ServiceNow leadership, platform owners, enterprise architects, business stakeholders, and technology executives to define and execute a multi-year AI roadmap that drives automation, productivity, operational efficiency, and business transformation.

The ServiceNow AI Architect will be responsible for designing scalable AI solutions, governance frameworks, implementation strategies, and adoption plans while ensuring alignment with organizational objectives, risk management standards, and ServiceNow best practices.

Key Responsibilities

Develop and own the enterprise ServiceNow AI vision and roadmap.

Partner with executive leadership and ServiceNow stakeholders to identify AI-driven transformation opportunities.

Drive strategic planning for current and future ServiceNow AI capabilities.

Establish a multi-year roadmap for adoption of.

Now Assist (THIS WILL BE THE MAIN FOCUS TO START with ITSM)

AI Agents

Predictive Intelligence

Virtual Agent

Workflow Intelligence

Document Intelligence

Generative AI capabilities

Emerging ServiceNow AI products and releases

Evaluate new ServiceNow AI offerings and make recommendations regarding business value, implementation approach, and investment priorities.

Skills

Servicenow, Architecture, Enterprise architecture, Solution architecture, AI, Roadmap, ITSM, Design, Development, Implementation, Service design, stakeholder management

Top Skills Details

Servicenow,Architecture,Enterprise architecture,Solution architecture,AI,Roadmap,ITSM,Design,Development,Implementation,Service design

Additional Skills & Qualifications

ServiceNow CTA

Experience integrating ServiceNow with: Azure OpenAI, Microsoft Copilot, OpenAI APIs

10+ years of ServiceNow Service Management, Enterprise Architecture, or Digital Transformation experience.

7+ years of hands-on ServiceNow architecture experience.

2+ years leading AI, automation, machine learning, or generative AI initiatives.

Proven track record delivering enterprise ServiceNow transformations.

Experience creating technology roadmaps and presenting to executive leadership teams.

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Arlington, VA.

Pay And Benefits

The pay range for this position is $90.00 - $120.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Arlington, VA.

Application Deadline

This position is anticipated to close on Oct 14, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of …