Customer Service Representative

About The Company Sagility is a global leader in business process management and healthcare solutions, combining industry-leading technology with transformation-driven BPM services. With decades of healthcare domain expertise, Sagility is dedicated to enhancing the member and patient experience by delivering innovative service offerings across clinical management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. The company boasts a diverse workforce of over 25,000 employees operating across five countries, committed to driving excellence and operational efficiency for its clients.

About The Role We are seeking a dedicated and compassionate Work from Home Customer Service Representative to join our healthcare call center team. This role is pivotal in providing exceptional support to our clients’ members by handling inquiries, resolving issues, and ensuring a positive customer experience. As part of our remote team, you will engage with customers via phone, demonstrating empathy and professionalism while accurately documenting all interactions. This position offers an excellent opportunity for individuals looking to grow their career within the healthcare and customer service sectors, with a clear pathway to leadership roles as 90% of our managers started as Customer Service Representatives.

Qualifications

• Minimum of 1 year of experience in a call center environment, preferably in healthcare or related fields.
• High School Diploma or equivalent required.
• Typing speed of at least 25 words per minute.
• Reliable high-speed internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.
• Secure, private, and dedicated workspace at home.
• Flexible availability, including weekends, to accommodate business needs.
• Must be 18 years or older.
• Strong communication and interpersonal skills with a commitment to excellence.
• Proficiency in navigating computer applications and basic troubleshooting skills.
• Previous healthcare experience is a plus but not mandatory.

Responsibilities

• Handle incoming calls promptly and professionally, providing courteous and empathetic assistance to members.
• Research customer inquiries efficiently and provide accurate, effective resolutions.
• Document all call details meticulously in the system to ensure accurate record-keeping and follow-up.
• Communicate clearly and diplomatically, maintaining a professional tone throughout interactions.
• Meet daily team goals related to quality assurance, customer satisfaction, and productivity metrics.
• Participate actively in virtual training sessions and adhere to company policies regarding remote work and camera participation.
• Collaborate with team members and supervisors to improve service delivery and resolve complex issues.

Benefits

• Competitive hourly pay ranging from $14.00 to $15.00, with performance-based incentives.
• Paid comprehensive training in a virtual environment to ensure readiness and confidence.
• Health coverage options including Medical, Dental, and Vision plans available after 90 days.
• Employee wellness programs and engagement initiatives to promote work-life balance.
• Opportunities for career advancement, with a significant number of leaders having started as Customer Service Representatives.
• Daily Pay option allowing access to earned wages before traditional pay cycles.
• Life Insurance, Short-Term and Long-Term Disability coverage, and Flexible Spending Accounts (FSA).
• Employee Assistance Program (EAP) to support mental health and well-being.
• Retirement savings plan with employer matching contributions through 401(k).
• Paid Time Off (PTO) and Tuition Reimbursement programs to support personal and professional growth.

Equal Opportunity

Sagility is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status. We are dedicated to providing equal employment opportunities and fostering a workplace where everyone can thrive and succeed.