Technical Account Manager

• We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to join our growing cybersecurity team. In this role, you will act as a trusted technical advisor to our enterprise customers, owning the post-sales relationship, supporting deployments, and ensuring successful integration and operation of our cybersecurity solutions
• You will bridge the gap between customer needs and our product capabilities, working closely with our Sales Engineering, Support, Product, and Customer Success teams
• Serve as the primary technical point of contact for assigned enterprise clients
• Lead and support the hands-on deployment, configuration, and optimization of cybersecurity solutions on client environments (cloud, hybrid, and on-premises)
• Conduct on-site visits to assess environments, guide implementation, and deliver technical workshops or training sessions
• Proactively manage customer technical health – monitor performance, troubleshoot issues, and ensure ongoing operational excellence
• Develop a deep understanding of customer infrastructure, use cases, and security posture to provide strategic guidance and best practices
• Collaborate with internal engineering and product teams to relay customer feedback and advocate for feature requests or enhancements
• Participate in incident response and post-mortem activities when escalations occur
• Create and maintain technical documentation, runbooks, and environment overviews

Benefits

• Competitive compensations
• Excellent insurance programs
• Stock options
• Multifaceted reward program
• Quarterly & annually reviews
• Personalizing appreciation
• Flexible-work arrangements
• Company / Team outings
• Generous PTO policies
• Green, clean office space
• Workout exercise & sports- Strong technical background in cybersecurity tools and principles, including areas like endpoint protection, SIEM/SOAR, firewalls, identity & access management, or cloud security
• Excellent communication skills – able to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders
• Strong documentation skills and a disciplined approach to knowledge sharing
• 5+ years of experience in a customer-facing technical role (e.g., TAM, Sales Engineer, Solutions Architect, Security Consultant)
• Ability to manage multiple client accounts and prioritize competing demands
• Comfortable leading deployments and technical troubleshooting on customer sites
• Knowledge of cloud platforms (AWS, Azure, GCP) and their security ecosystems
• Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments
• Industry certifications such as CISSP, CISM, CEH, OSCP, or vendor-specific certs (AWS Security Specialty, Microsoft SC-200, etc.)
• Experience with modern DevSecOps tools and CI/CD pipelines
• Familiarity with data privacy and compliance frameworks (e.g., GDPR, HIPAA, NIST, ISO 27001)
• Experience working in high-availability or mission-critical environments