Operational Resilience Manager

It takes a special kind of team work to keep the world’s most iconic airport running smoothly. Over 65,000 people across hundreds of companies work at Heathrow and together they are Team Heathrow. The airport team includes colleagues from airlines, baggage handlers, control authorities, retailers, passenger services, emergency services, transport providers, security, engineering, airfield operations and more.

Our team are responsible for managing relationships with our partners, and coordinating day-to-day operational activities, including the Airport Operating Centre (APOC) operational plan.

Our purpose is to make every journey better and we work closely with our Team Heathrow Partners to achieve it. We do this by building trusted relationships with our partners, working to understand our shared goals and continually driving up standards across safety, operational and resilience performance. This demands close collaboration and communications, clear governance, working to quickly identify and to resolve shared issues that proactively deliver improvement across Heathrow and for our passengers.

It’s an inspiring, exciting place to work, with unlimited opportunities to make a difference. Be part of this city within a city and you’ll find a team that feels like family, and a place where you belong.

Heathrow is one of the world’s busiest airports, operating in a complex, constantly changing environment where resilience is critical to keeping people, flights, and operations moving safely and efficiently.

As an Operational Resilience Manager, you will play a key role in strengthening Heathrow’s ability to anticipate, prepare for and respond to disruption. Working across the airport community, you will help ensure resilience plans, incident management arrangements, and operational responses are effective, aligned, and fit for purpose.

This is an opportunity to make a visible impact on the performance and resilience of a major international airport while collaborating with a wide range of stakeholders across the business.

• Develop and maintain robust operational resilience, contingency, and business continuity plans to support airport operations.
• Provide oversight and assurance of resilience activities across the business, promoting consistency and best practice.
• Plan and deliver resilience exercises, testing programmes, and post-incident reviews, ensuring lessons learned are effectively implemented.
• Support operational projects and strategic initiatives by integrating resilience considerations into planning and decision-making.
• Play an active role in incident response, including participation in Heathrow’s on-call incident response arrangements.

• Manage the day-to-day Command & Control function while building strong stakeholder relationships to strengthen resilience and ensure regulatory compliance.

• Experience in emergency response, crisis management, business continuity, resilience planning or a related discipline.
• Good understanding of operationally complex environments, ideally within aviation, transport, infrastructure or similarly regulated sectors.
• Strong stakeholder management skills with the ability to influence and collaborate at all levels.
• Confidence leading discussions, challenging constructively and driving accountability for resilience outcomes.
• Experience delivering projects, exercises or operational improvement initiatives.
• Excellent written, verbal and presentation skills, with the ability to remain calm and effective in high-pressure situations.

Please note: A CTC is required for this role. To obtain CTC you must have been a UK resident for the past 3 years.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we’ll help you achieve your ambitions …