Sales and Event Manager

Sales & Bookings Manager, LOCKES (Clapham Junction and Covent Garden)

£34,000 to £38,000 base plus uncapped commission. On-target earnings £42,000 to £46,000.

Full time, based across both venues.

About LOCKES

LOCKES is an independent cocktail bar and pizza business with two London venues: in Clapham Junction and Covent Garden. Our founder co-founded Be At One and grew it to more than 30 bars. We are a small team with no head office, so you will work directly with the founder and own your results.

The role

You will own every pound of pre-booked revenue across both sites: parties, private hire, corporate events, group bookings and Christmas. You answer every enquiry, turn it into a confirmed booking, and go out and find new business.

What you will do

• Respond to every enquiry by phone, email, web and social, fast, and convert it into a confirmed booking with a deposit or pre-order
• Upsell packages, drinks pre-orders, food and exclusive hire
• Build a list of local businesses, offices and repeat party bookers around both venues, and sell to them
• Run the bookings diary in Access Collins / DesignMyNight and keep it accurate
• Brief the site managers on every booking so the night is delivered as sold
• Follow up after every event for rebookings, reviews and referrals
• Report weekly on enquiries, conversion rate and revenue booked per site
• Plan and sell the peak periods early: Christmas, summer and big sporting dates

What we are looking for

• At least two years selling events, parties or group bookings for bars, restaurants or venues
• A record of hitting sales targets, with numbers you can talk us through
• Fast, warm and accurate written and phone manner
• Confidence picking up the phone and approaching new corporate clients
• Experience with Collins, DesignMyNight or a similar bookings system
• Organised enough to run two diaries without dropping an enquiry

What you get

• £34,000 to £38,000 base salary, depending on experience
• Uncapped commission on the revenue you book, paid monthly
• Guaranteed commission for your first three months while you build your pipeline
• Monday to Friday daytime hours, with occasional evenings to host key events
• Real ownership: you set up the sales process, and you report to the founder
• 28 days holiday, staff meals and employee discount

How to apply

Send your CV and a short note telling us about the best month of bookings you have ever sold, with the numbers, to [email protected]

Job description

The Sales & Bookings Manager is accountable for all pre-booked revenue at LOCKES Clapham Junction and LOCKES Cove

Responsibilities

Enquiries and conversion

• Answer every enquiry from phone, email, website, DesignMyNight and social within two working hours
• Qualify the enquiry, propose the right space and package, and secure the booking with a deposit or pre-order
• Chase every open enquiry until it is confirmed or lost, and record why it was lost

Sales and new business

• Build and work a target list of offices, businesses, clubs and societies near both venues
• Contact past bookers ahead of each peak period to secure repeat business
• Develop relationships with venue-finding agencies and corporate bookers
• Plan and sell Christmas, summer and major sporting dates well in advance

Bookings management

• Keep the Collins diary accurate for both sites, including deposits, pre-orders, minimum spends and special requests
• Maintain packages, pricing, terms and enquiry forms in Collins and on the websites
• Issue confirmations, take payments and manage cancellations and refunds in line with the booking terms

Handover and delivery

• Give site managers a written brief for every booking, no later than the weekly handover
• Attend key events when needed to meet the client and make sure the booking is delivered as sold
• Follow up after every event for feedback, reviews, rebookings and referrals

Reporting

• Send a weekly report per site: enquiries received, conversion rate, revenue booked, revenue delivered and forward pipeline
• Flag quiet dates early and propose offers or campaigns to fill them
• Work with marketing so campaigns and booking capacity line up

Pay: £34,000.00-£38,000.00 per year

Work Location: In person