Technical Services Manager (80 Fenchurch Street)

The role Technical Services Manager – 80 Fenchurch Street, London An exciting opportunity for an experienced Technical Services Manager to join the team at a prestigious asset located in the City of London. The successful candidate will have experience managing the mechanical and electrical services and associated supply chain contracts at trophy assets, and a demonstrable track record of providing ‘best in class’ customer and client care.

80 Fenchurch Street comprises approximately 253,000 sq. ft. of prime office space arranged over 15 floors, with retail space on ground and lower ground floors. Operational excellence and stakeholder engagement are key factors for this role.

Responsible for managing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants – you will be primarily focussed on hard services.

Key Responsibilities

• Audit and manage suppliers to ensure effective, safe and compliant delivery of all hard services at the property, including life safety systems, vertical transport equipment and public health systems. Measure and report supplier performance against agreed SLA’s and KPI’s
• Work effectively with a range of specialist consultants to manage and monitor supplier delivery and the performance of MEP and fabric maintenance / project services
• Develop, agree, and manage lifecycle replacement programmes and planned projects
• Monitor and support professional teams undertaking capex works
• Assist with reviewing and monitoring tenant fit outs and wayleave/ fibre installations
• Undertake regular building inspections, complete reports, and initiate / progress any required works
• Monitor works conducted/ services provided by suppliers
• Procurement of goods and services, following BNPPRE procedures and policies
• Provision of best-in-class customer service to internal and external customer base
• Maintain regular and effective communication with stakeholders including occupiers, the client and internal colleagues in Property Management, support functions and the wider Real Estate business
• Assist with the preparation, monitoring, management and reconciliation of service charge budgets. Check and approve all expenditure related to M&E maintenance, repairs and projects
• Support in the preparation of accurate and comprehensive management reports and attend monthly management meetings with the client and property management team
• Identify and actively support sustainability initiatives, including targeting and monitoring, implementation of net zero initiatives, and associated ESG reporting.
• Monitor/ report on energy consumption profile (no less than monthly) and implement strategies for reducing energy consumption. Actively engage with occupiers, property management team, suppliers and the client on energy consumption trends and mitigation measures.
• Ensure compliance with all current statutory legislation in respect of health and safety and the environment
• Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations
• Manage local environmental activities in order to meet statutory obligations and achieve / retain industry standards and accreditations (e.g. ISO14001 an BREEAM In Use)
• Ensure compliance with all internal procedures and policies, e.g. Procurement, Finance, Compliance, HR
• Be an active participant at internal TSM forum meetings. Collaborate on operational matters, sharing best practice experiences where possible

Qualifications PROFILE & SKILLS

• Degree or equivalent
• Member of a relevant professional body
• Building services related qualification(s)
• National General Certificate in Occupational Safety and Health, accredited by NEBOSH (desirable)

Experience

• Previous experience in a similar role
• Demonstrable experience managing active lifecycle planning and replacement/ repair project management
• Excellent mechanical and electrical services knowledge
• A proven track record of fostering and developing client and occupier relationships
• Demonstrable ‘best in class’ customer care
• Robust health and safety and environmental knowledge
• Management of supply chain, and developing supplier relationships
• Experience reviewing and monitoring tenant fit out works
• Good understanding of service charge budgets and accounting principles
• Report writing and data analytics
• Experience with sma…