Product Manager

Who We Are We’re a high-growth software company with a big mission empowering K-12 district teams to do more with less.

At LINQ, we get K12. That’s why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.

Our team? They’re talented, committed, and fiercely loyal problem-solvers. At LINQ, you’ll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we’re attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time.

LINQ’s Values

• Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained.
• Deliver Excellence: We consistently exceed our clients’ expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships.
• Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation.
• Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force.

About The Role We’re looking for a Product Manager to own the LINQ Connect and School Fees experience. LINQ Connect is our flagship parent-facing product — the way families fund their child’s meal account, pay school fees, and see what’s on the lunch menu. As our primary B2C offering, LINQ Connect and its supporting features are a critical engagement platform for districts connecting with families.

As the Product Manager, you’ll own this product area end to end — discovery, requirements, delivery, launch, and post-launch iteration. You are the voice of the family and the district for this product, the driver of the roadmap, and the person accountable for outcomes. Given you’ll be working on products in a complex and regulated domain, your execution and judgement in prioritization will have real impact.

What Success Looks Like

• Steady growth in families actively using LINQ Connect and districts leveraging School Fees.
• Expansion of the payment options and opportunities available to districts and families.
• Strong end user sentiment as expressed through app store ratings and NPS; sentiment backed up by strong usage and engagement data
• New ways to help districts engage families beyond payments and meal accounts.

What You’ll Be Doing

• Own the product lifecycle for LINQ Connect and School Fees: discovery, requirements, prioritization, delivery, and post-launch iteration.
• Gather and synthesize requirements for the product line. Evaluate stakeholder and customer requests against the underlying need, distinguishing the loudest ask from the one that actually moves outcomes for families and districts.
• Translate business, regulatory, and user needs into clear epics, features, user stories, and acceptance criteria.
• Prioritize and maintain a healthy product backlog, balancing enhancements, defects, technical improvements, and compliance-driven work.
• Lead agile ceremonies in partnership with engineering and QA — sprint planning, backlog grooming, reviews, and retrospectives.
• Build and maintain a product roadmap that reflects strategic priorities and communicates clearly to stakeholders.
• Identify risks, dependencies, and tr…