Senior Manager, Product Research

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

We believe exceptional companies are built by exceptional teams, and we’re intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

What’s the role?

As the Senior Manager, Product Research, you will be responsible for leading a group of qualitative and quantitative product researchers who influence company strategy by deeply understanding Etsy’s buyers and sellers, our cross-marketplace experience, and the evolving e-commerce landscape. You’ll work across a range of buyer and seller-facing initiatives, partnering closely with product, design, analytics, and engineering to translate deep human understanding into meaningful product direction. You’ll be a researcher, people leader and a strategic thought partner — someone who can develop researchers, execute research and champion a high bar for research quality, and influence how the organization thinks about our product experience at scale.

If you find joy in delivering strategic insights and mentoring other researchers, this could be the perfect match!

This is a full-time position reporting to the Director, Product Research.

What’s this team like at Etsy?

• We’re a mixed-methods team, applying a deep bench of quantitative and qualitative methods
• Our research team focuses on using research to guide the development of buyer and seller experiences in our dynamic marketplace of unique items. Our insights are part of the vernacular at Etsy and play a key role in building confidence around product decisions and our overall business strategy.
• Our research informs how buyers experience the best of Etsy, and the strategies, tools, and features that help sellers build and grow their creative businesses.
• We actively foster an inclusive team culture that promotes diversity, collaboration, and professional development

What does the day-to-day look like?

• Lead a team of 3+ product researchers, mentoring them on quantitative and qualitative research methods, stakeholder management, effective communication, and career development
• Define and manage a research portfolio that shapes long and short-term research strategy, ensuring the team is focused on the highest-impact questions
• Develop and maintain collaborative relationships with senior stakeholders in Product, Analytics, Engineering, and Design–as well as managers in other insights disciples (Analytics, Market Research, Research Ops)–to determine research needs and synthesize insights
• Apply innovative research techniques and explore new ways to deliver rich insights in a fast-paced environment, including responsible and effective integration of AI into research workflows
• Run your own research projects, staying close to the work and modeling strong research practice for your team
• Partner with other research managers to strengthen the broader team through shared tools, talent development, and knowledge-sharing
• Recruit and hire outstanding researchers and set them up for success through a thoughtful onboarding experience
• Contribute directly to the Research team’s overall strategy and focus areas
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 7+ years of experience in applied product research
• 3+ years previous management experience, developing and motivating a high-performing research team
• Strong quantitative research skills, including survey sampling, questionnaire design, and data analysis
• A track record of influencing decision-making at a senior level, with a strong point of view and action-oriented research that moves organiz…