VP, Treasury - Payment Hub Product Owner

Role Summary/Purpose The VP, Treasury – Payment Systems Product Owner is responsible for maximizing the value delivered by one or more Agile teams supporting the design, build, and delivery of core payments capabilities within Synchrony’s proprietary Payment Hub. This is a high-impact role for a payments professional with strong product management instincts and the ability to grow into broader product ownership over time. The ideal candidate will bring deep payments expertise, shape roadmap decisions, and partner across the enterprise to deliver scalable, secure, compliant, and customer-centric payment solutions.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to work from home, near one of our hubs, or in one of our offices. Occasionally, you may be required to commute to your nearest office for in-person engagement activities such as business or team meetings, training, and culture events.

Essential Functions/Responsibilities Roadmap & Strategy:

• Contribute to product vision and roadmap decisions for the Payment Hub using data, operational insights, and regulatory needs.
• Partner with Product Management to identify future capabilities, prioritize opportunities, and shape long-term platform strategy.
• Support roadmap development by applying cross-functional and systems-based thinking to manage product complexity and dependencies.
• Develop, maintain, and prioritize the product backlog to reflect product vision, business value, milestones, stakeholder needs, and system dependencies.
• Align with Product Management and technology partners on feature sequencing, roadmap objectives, and PI goals.

Product Development & Execution

• Own the product space from discovery through delivery, including requirements definition, prioritization, release readiness, and post-launch feedback.
• Lead Agile ceremonies and provide clear product context, decision-making support, and timely issue resolution.
• Write and prioritize user stories with strong understanding of stakeholder needs, functional requirements, non-functional requirements, compliance, and operations.
• Identify, escalate, and resolve risks, blockers, and gaps in requirements or delivery readiness.
• Support testing activities by reviewing QA scripts, leading UAT, securing documentation, and coordinating stakeholder sign-off.
• Oversee release activities to ensure deployments are planned, executed smoothly, and aligned to business priorities including transition to run and post-production validation.
• Monitor key performance indicators to evaluate the success of the product and the efficiency of cross-team interactions.

Stakeholder Management & Leadership

• Lead and collaborate with scrum teams in a culture of accountability, innovation, execution excellence, and customer focus.
• Manage dependencies across internal teams, vendors, and external partners.
• Validate development progress, negotiate priorities, and secure stakeholder alignment.
• Ensure third-party integrations meet contractual, service-level, and control requirements.
• Monitor key performance indicators to measure product success, operational performance, and team effectiveness.
• Create and maintain clear functional documentation for key features and capabilities.
• Perform other duties and special projects as assigned.

Domain Knowledge & Compliance

• Bring strong knowledge of backend payment orchestration, operations, risk management, and regulatory environment across various rails (i.e., ACH, card, wire, instant payments).
• Lead systems-based product decisions for complex payment workflows, including orchestration, authorization, settlement, exception handling, and controls.
• Shape shared payment services for consistency, compliance, and scalability across channels.
• Perform other duties and/or special projects as assigned

Qualifications/Requirements

• Bachelor’s degree OR in lieu of degree; high school diploma/GED and 8+ years of product management or agile development experience within financial services, fintech, or commercial banking.
• 5+ years of product management, systems analyst or agile development experience within financial services, fintech, or commercial banking.
• Exceptional communication, systems thinking, and stakeholder management skills.
• Ability and flexibility to travel for business as required

Desired Characteristics

• 3+ years of experience leading development of payme…