Human Resources Assistant (Classification)

Summary View Common Definitions of terms found in this announcement.

Organizational Location: This position is located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Office of Human Capital, Human Resources Operations Center, in Irving, Texas.

This is a non-bargaining unit position.

Duties The Office of Human Capital (OHC) supports the successful achievement of ICE’s important mission by recruiting and hiring high-performing talent. OHC delivers a diverse portfolio of human capital programs and services for the ICE workforce, to include those that focus on the health and well-being of ICE’s most important priority, its employees.

Major Duties At The Full Performance Level

• Building sustainable relationships with customers through open and interactive communication.
• Assisting with the development of desk guides, standard operating procedures, and standard reference materials used within the Classification Unit.
• Researching and analyzing data to determine extent of customer problems and identify potential resolutions or workarounds.
• Responding to correspondence from internal and external stakeholders concisely, citing policy, and regulation when available as well as providing links to the information
• Responding to inquiries concerning Classification processing procedures and requirements, and provides additional information depending on the nature of the issue, organization services, and status of the requester.

**The first 50 applicants will receive first consideration. Additional applicants, beyond the first 50, may be considered, upon management’s request. Due to high volume of applicants, not all applicants will be considered.

Note:** One or more positions may be filled using this vacancy announcement. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Requirements Conditions of employment

• You must be a U.S. citizen to apply for this position.
• You must successfully pass a background investigation.
• You must successfully pass a drug screen.
• Males born after 12/31/59 must certify registration with Selective Service.
• Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
• Probationary Period: This is a full-time permanent position (Career/Career-Conditional appointment). Upon appointment to this position, you may be required to serve a one-year probationary period.

Qualifications Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

Minimum Qualifications For GS-05 Must possess one of the following:

Experience: One year of specialized experience at the GS-04 grade level or equivalent performing at least 2 out of 4 of the following duties:

• Assisting senior assistants and specialists maintaining administrative, HR subject matter records and files.
• Possessing a basic understanding of responding to customer issues using multiple communication channels, such as phone, email, or web-based collaboration tools.
• Reviewing customer requests and inquiries and issue appropriate guidance in HR functional area of responsibility with supervision from senior assistants and specialists.
• Possessing a basic understanding of extracting/revising/sorting information in HR documents, files, records, and databases.

OR Education: Successful completion of 4 years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.

OR Combination of Education and Experience: A combination of successfully completed post-high school education and specialized experience may be used to meet the total qualification requirements for the GS-05 position. This will be calculated using your resume and unofficial transcripts or a list of courses/course hours submi…