Network Services Supervisor

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VISION El Paso County will be a trusted regional leader known for excellence in county service delivery.

PURPOSE We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.

VALUES Service Focused

• Collaborative
• Accountable
• Trustworthy
• Transparent

Job Summary Hiring Range: $120,000.00 - $131,540.00 Annually This position has an anticipated work schedule of Monday – Friday, with flexible hours between 7:30 AM and 5:30 PM. Schedule is subject to change. Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications. Responsible for the Digital, Strategy, and Technology (DST) networking infrastructure and network operations, including enterprise/data center class WAN, LAN, and WLAN technologies. Supports and implements efforts to manage and improve the County’s network infrastructure and operations (I&O) maturity through process improvement, automation, and implementing a business-centric approach to operations management. Oversees and supports network operations related to network services architecture, lifecycle management, security, disaster recovery, and capacity management working in coordination with other senior technology leaders. Supervises network operations activities to support reliable service delivery. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Essential Duties/Responsibilities

• Manages the daily activities, priorities, and workload of the Network Services Team responsible for enterprise routing and switching infrastructure, including WAN, LAN, and WLAN environments, as well as project-related work.
• Oversees network operations processes, including system management, event management, incident management, request fulfillment, problem management, change management, capacity management, configuration management, knowledge management, and service-level management, ensuring performance, availability, and capacity targets are met.
• Ensures reliable network operations by monitoring and managing performance, availability, and capacity while meeting established service level targets for uptime, latency, and incident response, and driving continuous improvement of network reliability.
• Serves as an escalation point for network-related incidents and outages, including after-hours support as required.
• Commits to and leads continual service improvement efforts in infrastructure and operations. Fosters a business-oriented culture and mindset driven by the opportunity to elevate the flow of value to the customer.
• Contributes to the development and leads the deployment of network-specific service strategies and the technical networking roadmap, in conjunction with enterprise-class network architectural standards, and ensures integration with DST strategic plans. Supports lifecycle management of network systems to ensure peak network performance and resiliency while maintaining vendor support, licensing requirements, and containing cost.
• Provides technical input and expertise in implementing large-scale system architectural design consistent with enterprise-class network architecture standards to ensure appropriate redundancy, fault tolerance, capacity planning, and product lifecycle support.
• Contributes to the planning and management of the County broadband infrastructure program and lease policy.
• Manages the County’s internal fiber and conduit infrastructure and manages all associated operations and maintenance activities, including fiber construction projects, incident response, infrastructure relocation, new builds, and cooperative projects.
• Conducts performance evaluations and motivates staff to reach peak productivity, performance, and career development, including skill and competency requirements; participates in the hiring and disciplinary process.
• Builds and maintains productive and effective relationships with other DST teams and stakeholders and through extreme cooperation develops a clear understanding of business needs. …