Logistics Services Administrative Assistant

Description:

Objective:

Responsible for providing exceptional customer service to all clients, potential clients and team members

while ensuring proper planning, ground logistics, and execution of all meetings and events booked with

Hermes Worldwide while utilizing selling techniques to ensure we capture all bookings now and future while

maximizing revenue. This role requires an administrative professional with a solid background in logistics,

supply chain management, or fleet dispatching who can independently oversee operations and take on

logistics management for small groups.

The Logistics Services Administrative Assistant key responsibilities include:

• Provide exceptional customer service to assigned accounts, groups, and events.
• Ensure meticulous planning, coordination, and flawless execution of transportation for all assigned events.
• Provide accurate quotes for events and convert them into reservations in the system.
• Maximize revenue through effective sales techniques, securing bookings promptly, and fostering client satisfaction that drives referrals and repeat business.

Benefits for our next Logistics Services Administrative Assistant:

• Competitive salary range: $48,000 to $65,000 (paid hourly with the opportunity for overtime)
• Quarterly Commissions based on revenue generated
• 401(k) with year-end profit-sharing
• Up to 2 weeks of paid vacation time
• Comprehensive benefits package including
  • health, dental, vision,
  • life insurance, short-term disability, critical illness, and accident
  • LegalShield
  • Corporate Impact Home-buying assistance
• Opportunity to work from home one day per week
• “Bring your Dog to Work” days
• Supportive team environment with a focus on collaboration and assistance.
• Professional work environment and fun company-branded gear
• Opportunities for advancement within the organization.

Essential Functions:

1. Has a positive attitude and provides courteous, friendly service to internal and external clients, by

responding promptly and efficiently to inquiries, requests and complaints.

1. First point of contact on Events phone line and email inbox. Utilize selling techniques and listening skills

to generate and capture all inquiries; look for additional revenue opportunities by asking for future event

bookings. Attempts to persuade customers to reconsider cancellations.

1. Independently manage, coordinate, and execute logistics for small group bookings and events, serving

as the primary point of contact for client manifests, itinerary routing, and operational updates.

1. Assists the Logistics team with administrative tasks including, but not limited to, securing parking meters,

signage, travel arrangements, ordering meals and beverages per client request.

1. Assists with proposals and contracts process including, but not limited to, obtaining affiliate/partner rates,

entering manifests, and creating contracts with proposal tools utilizing quotes from coordinators.

1. Monitor Credit Card Authorizations.

2. Manage lead log and assign new leads to coordinators equitably.

3. Create new accounts in the appropriate systems.

4. Perform audits including, but not limited to, Group calendar, CDFs, and company CRM.

5. Participate in weekly internal group meetings.

6. Provide basic office computer/tech support; work with tech vendors to resolve issues.

7. Provide a company “presence” at off-site venues, including weekly rotations at the Gaylord Resort.

8. Assist with group requests and duties when team members are on vacation.

9. Protect company assets and confidential information in accordance with company policies and

procedures. Including, but not limited to, client, credit card, team member and proprietary company

information.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

Requirements:

Competencies:

1. Strong background in logistics, ground transportation, or supply chain operations encouraged.

2. Ability to take on and manage small group accounts, manifests, and logistics scheduling independently.

3. Excellent oral and written communication skills.

4. Customer service and teamwork focused.

5. Acts independently and resourceful in problem solving.

6. Strong time management skills and the ability to multi-task.

7. Strong technical capacity.
   Physical Demands:

The physical demands described here are representative of…