Dispatcher and Customer Service Representative

Dispatcher / Customer Service Representative The Handy Staff LLC Tech Titans Job Overview We are seeking a reliable, organized, and motivated Dispatcher / Customer Service Representative to help coordinate daily operations across our construction, facility maintenance, and technology divisions. This position is responsible for scheduling technicians, dispatching work orders, communicating with clients, monitoring job progress, and ensuring projects are completed efficiently and professionally. The ideal candidate is an excellent communicator, can multitask in a fast-paced environment, and is comfortable managing multiple technicians, job locations, and customer requests simultaneously. Job Responsibilities - Schedule and dispatch technicians to job sites across multiple locations and states. - Monitor active work orders, technician arrivals, job progress, and completion statuses. - Answer incoming calls, respond to customer inquiries, and maintain professional communication. - Coordinate emergency service requests, last-minute scheduling changes, and technician availability. - Communicate job instructions, schedules, addresses, and customer requirements to field technicians. - Maintain accurate records of work orders, technician assignments, service updates, and job documentation. - Assist with recruiting, onboarding, and coordinating new technicians when needed. - Track technician check-ins, check-outs, delays, and scheduling conflicts. - Communicate with clients regarding service appointments, project updates, and completion timelines. - Assist management with administrative tasks, scheduling, and daily operational reports. - Ensure technicians follow company policies, documentation requirements, and customer service standards. Qualifications & Skills - Strong organizational and multitasking abilities. - Excellent written and verbal communication skills. - Professional phone etiquette and customer service experience. - Proficiency with Microsoft Office, email, spreadsheets, and scheduling software. - Ability to work independently and make decisions in a fast-paced environment. - Strong problem-solving skills and attention to detail. - Experience with dispatching, scheduling, customer service, or administrative coordination preferred. - Ability to coordinate multiple technicians and projects simultaneously. - Dependable, punctual, and comfortable handling changing priorities. - Experience in construction, facility maintenance, telecommunications, or field service operations is a plus. What We Offer - Opportunities for professional growth and advancement. - Training and development across multiple industries. - A supportive, growing company environment. - Opportunities to take on additional responsibilities and leadership positions. - Experience working with commercial clients and projects throughout multiple states. Join Our Team At The Handy Staff LLC and Tech Titans, we believe in developing talented individuals and creating opportunities for long-term success. We’re looking for someone who takes ownership of their responsibilities, communicates effectively, and helps keep our growing operations running smoothly. If you’re organized, dependable, motivated, and ready to grow with a rapidly expanding company, we encourage you to apply!

Pay: $18.00 - $40.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Parental leave

Work Location: Remote