Customer Service Specialist

Position Overview

No Filter. Just Art. (NFJA) is hiring Customer Service Specialists to work with the Arise Platform. This is a remote, flexible position perfect for detail-oriented professionals who excel at customer communication and problem-solving. You’ll provide exceptional support to customers while working from the comfort of your home office.

About No Filter. Just Art.

No Filter. Just Art. is a full-service digital marketing and creative agency founded in 2012. We blend creativity with strategic excellence, empowering creatives and businesses through innovative digital marketing, media, and design. We partner with entrepreneurs, small businesses, nonprofits, and forward-thinking organizations to deliver authentic, results-driven solutions.

As a Customer Service Specialist with NFJA, you’ll be part of a collaborative, creative team that values authenticity, innovation, and impact.

Position Details

***THIS POSITION IS ONLY OPEN TO UNITED STATES BASED CANDIDATES DUE TO OUR CLIENT BASE PREFERENCES. ANY NON-USA BASED CANDIDATES WILL RECEIVE AN AUTOMATIC REJECTION. WE HOPE TO PARTNER WITH CLIENTS WHO ALLOW INTERNATIONAL STAFF IN THE FUTURE.***

Position Title: Customer Service Specialist
Employment Type: Independent Contractor / Flexible / 1099
Work Location: Remote (Home-Based)
Schedule: Flexible Hours (Full-time and Part-time Options Available)
Compensation: Competitive, based on jobs available ($10 starting average)

Key Responsibilities

• Answer inbound customer calls and provide professional, courteous support
• Resolve customer inquiries and issues efficiently and effectively
• Document customer interactions and maintain accurate records
• Follow company protocols and Arise Platform guidelines
• Meet quality and productivity standards
• Maintain confidentiality and handle sensitive information professionally
• Collaborate with team members to improve customer experience
• Complete virtual certification training before starting
• Participate in ongoing professional development as needed

Required Qualifications

• High school diploma or GED
• Willingness to pass a background check and complete required assessments
• Ability to complete a virtual certification course
• Quiet, secure home office environment suitable for taking customer calls
• Wired desktop computer (NOT an All-in-One) with Windows 11 or later
• High-speed internet connection (wired/hardwired to computer)
• Dedicated USB noise-cancelling headset
• Professional communication skills (verbal and written)
• Reliable and punctual
• Strong problem-solving and customer service mindset

Preferred Qualifications

• Previous customer service or call center experience
• Bilingual capability (Spanish + English) — some roles may require this
• Ability to work with dual monitors (some roles may require this)
• Experience with CRM systems or customer service software
• Ability to multitask and manage multiple customer interactions
• Positive, patient, and professional demeanor

Technical Requirements

To succeed in this role, you must have:

• Computer: Wired desktop computer with Windows 11 minimum (NOT an All-in-One)
• Internet: High-speed internet connection hardwired to your computer (not WiFi)
• Audio Equipment: Dedicated USB noise-cancelling headset
• Environment: Quiet, secure, professional home office space free from distractions
• Optional: Dual monitors (required for some positions)

What We’re Looking For

We’re seeking someone who is:

• Professional: Maintains composure and professionalism in all customer interactions
• Detail-Oriented: Accurately documents information and follows procedures
• Empathetic: Genuinely cares about resolving customer issues
• Reliable: Shows up on time and meets commitments
• Adaptable: Comfortable learning new systems and processes
• Team Player: Collaborates well with colleagues and management
• Self-Motivated: Works independently in a remote environment

Benefits

• Flexible Schedule: Work hours that fit your lifestyle
• Work From Home: No commute, work from your home office
• Paid Training: Comprehensive virtual certification course provided
• Growth Opportunity: Potential for advancement and additional roles
• Creative Partnership: Work with a creative, authentic team that values your contributions
• Professional Development: Access to ongoing training and support …