Medical Virtual Assistant - Spanish - English Bilingual Case Manager

Medical Virtual Assistant - Spanish - English Bilingual Case Manager

Job description:

About Us

Reproductive Sciences Management Company (RSMCo) is a global leader in fertility services, providing IVF, PGS, egg donation, surrogacy, and more—all under one roof. Our mission is to deliver a seamless, supportive experience for individuals and families pursuing their dreams of parenthood. With a rapidly expanding international reach, we are redefining family creation through innovation, compassion, and collaboration.

If you are driven, empathetic, and passionate about helping people, we invite you to join our high-performing team and contribute to life-changing work every day.

Job Description/Roles:

• Team Collaboration: Collaborate with the Intended Parents Team, Surrogacy Team, IVF Team, Egg Donation Team, and Accounting to support intended parents and surrogates throughout their surrogacy journey.
• Database Management: Maintain a master database and perform data entry duties to ensure information of intended parents and surrogates is up to date and accurate.
• Document Preparation: Prepare administrative documents, including legal referrals, medical match sheets, embryo transfer confirmation forms, and insurance applications.
• Customer Service: Provide VIP-level customer service to intended parents, ensuring timely communication and maintaining excellent customer relationships.
• Status Updates: Update intended parents on surrogate status through weekly reports or phone calls for emergency situations.
• Surrogate Journals: Maintain surrogate journals by logging important events to support Accounting in processing surrogate compensations.
• Hospital Coordination: Communicate with delivery hospitals, providing supporting documents and assistance to ensure a smooth delivery process for intended parents and surrogates.
• Other Duties: Perform any other related duties as assigned to support the overall surrogacy process.

Qualifications

• Bachelor’s degree
• Must be fluent in Spanish and English
• Minimum 1 year of experience in Virtual Administration or Medical Services
• Medical or surrogacy agency experience is a strong advantage
• Strong English communication skills, both verbal and written
• Strong communication, problem-solving, and critical-thinking skills
• Detail-oriented with excellent time management, organizational, interpersonal, and computer skills
• Demonstrates clear, professional boundaries and maintains a professional manner
• Proficient in Microsoft Office and Google Spreadsheets

Technical & Work Requirements

• Personal laptop (at least Intel i5 or equivalent), noise-canceling headset, and functional camera
• Dedicated, quiet workspace suitable for confidential patient communication
• Reliable internet connection with a backup plan for power or connectivity disruptions
• Comfortable using productivity and work-tracking tools (e.g., ActivTrak)
• Availability to work PST hours

Why Join Us?

• Mission-driven work helping families around the world.
• Supportive team culture and strong opportunities for growth.
• Competitive compensation and commission structure.
• Chance to be part of an industry-leading, innovative organization.

Compensation & Benefits

• Pay: $8.00 - $10.00 per hour (subject to tax)
• Paid training to ensure you are fully prepared for the role
• FULL Work-from-home setup – flexible and remote environment
• Performance incentives – opportunity to earn bonuses based on exceptional work and contribution

Job Type: Full-time / Contractor

Benefits:

• Paid training
• Work from home