Medical Assistant (CMA/RMA) - Medication Renewal Center

Role Overview The Medication Renewal Center Support role involves managing patient medication refills, adherence, and care coordination within a centralized service setting. The CMA/RMA supports primary care patients by processing refill requests, reviewing medication compliance, and maintaining accurate documentation in the EMR. Responsibilities include collaborating with clinical teams, scheduling lab work and appointments, communicating with pharmacies and patients, and ensuring compliance with clinical protocols. The role emphasizes effective communication, critical thinking, and multitasking in a fast-paced environment to improve patient outcomes.

Qualifications & Skills Candidates must hold relevant Medical Assistant certifications (e.g., RMA, CMA, CCMA) and have ambulatory clinical experience. Strong communication skills, attention to detail, and knowledge of medication management protocols are essential. The role involves training with in-person sessions before transitioning to remote work.

Key Duties

• Process medication refill requests via electronic, fax, or phone.
• Review and verify medication compliance and update EMR documentation.
• Coordinate with healthcare providers, pharmacies, and patients to ensure accurate medication management.
• Schedule labs, appointments, and follow-ups based on clinical protocols.
• Educate patients on medication use and health maintenance.
• Support medication safety by communicating changes and resolving discrepancies.
• Assist with onboarding, training, and providing support to clinical teams.
• Manage high-volume workflows and ensure compliance with organizational standards.