Virtual Assistant - Remote

About The Company Rockstar is an industry-leading staffing company headquartered in Arizona, dedicated to supporting healthcare businesses across the United States. We specialize in connecting healthcare providers with skilled remote professionals to streamline operations and enhance patient care. Our mission is to empower talented individuals worldwide by offering meaningful remote career opportunities that foster personal and professional growth. At Rockstar, we prioritize integrity, excellence, and long-term service, ensuring that every placement makes a significant difference for practices, patients, and team members alike.

About The Role We are seeking a dependable and skilled Front Desk Virtual Assistant to support U.S.-based healthcare practices in delivering a seamless patient experience. This full-time remote position is ideal for healthcare administrative professionals who excel in fast-paced environments and take pride in maintaining efficient clinical operations. As a vital point of contact, you will handle patient communications, appointment scheduling, insurance verification, and administrative tasks using existing client systems and tools. Your role is crucial in ensuring smooth patient onboarding, appointment management, and operational workflows, contributing directly to the quality of care delivered by our partner practices.

Qualifications

• Minimum of 2+ years of experience in a medical administrative, healthcare virtual assistant, or front desk support role
• Strong understanding of patient scheduling, appointment coordination, and patient communication best practices
• Experience with insurance verification, prior authorization workflows, and payer communication
• High attention to detail with strong accuracy in EMR data entry and documentation
• Excellent written and verbal communication skills in English, including phone, email, and messaging
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Reliable home office setup with a fast, stable internet connection suitable for HIPAA-compliant remote work

Preferred qualifications include experience supporting U.S.-based healthcare providers, familiarity with healthcare EMR platforms, and background in therapy or multi-specialty practices. Knowledge of medical billing workflows, CPT coding, and patient communication platforms is a plus.

Responsibilities

• Answer and return patient calls and emails with professionalism and compassion
• Schedule, confirm, and manage patient appointments across provider calendars
• Handle appointment rescheduling, cancellations, and waitlist management
• Contact patients for follow-up scheduling and to fill open appointment slots
• Create and maintain call lists to keep schedules full and efficient
• Coordinate telehealth appointments and assist patients with virtual visit access
• Send appointment reminders and follow up on no-shows or missed visits
• Respond to patient FAQs and route inquiries to the appropriate clinical staff
• Manage incoming referrals and guide new patients through the intake process
• Accurately collect, verify, and enter intake information into the EMR
• Create new patient charts and ensure all documentation is complete and organized
• Upload, attach, and maintain patient documents, signatures, and demographic records
• Coordinate intake steps with clinical and administrative staff for smooth onboarding
• Match new patients with appropriate providers based on availability and needs
• Verify patient insurance coverage and eligibility prior to appointments
• Obtain and track pre-authorizations for procedures and ongoing care
• Update patient files with insurance details and authorization documentation
• Communicate with insurance companies to resolve coverage questions or claim issues
• Explain insurance benefits, co-pays, and coverage details to patients clearly
• Assist patients with insurance-related questions throughout their care journey
• Monitor authorization renewals and submit requests within required timelines
• Support day-to-day EMR data entry and maintain accurate electronic patient records
• Coordinate with staff to manage daily schedules and workflows
• Prepare documents, manage email correspondence, and generate basic reports
• Process incoming faxes, referrals, discharge paperwork, and records
• Send patient records to referring providers, case managers, or insurance representatives
• Track Medicare signatu…