AI Solutions Specialist

Job Description:

This is a business analysis and product operations role, not a data science or modeling role. You will not be building models. You will be the person who turns “we think AI could help with this” into a scoped, prioritized, execution-ready piece of work.

CSI is standing up an internal AI capability that will work across the entire organization in a regulated financial services environment. We’ve deployed enterprise AI tooling org-wide, and the demand for AI-enabled workflows is growing. The AI Solutions Specialist role is key in closing the current gap.

You’ll sit at the front door of that demand — running intake, interviewing the people doing the work, documenting how their process functions, and shaping requests into specifications a build team can act on. You’ll own the backlog that comes out of it, and you’ll follow the work through to whether anyone has actually used it.

What you’ll do

Run AI use case intake

• Serve as the intake point for AI requests from across the business
• Interview stakeholders and document current-state workflows — including the undocumented steps and workarounds
• Write the use case spec: problem, scope, data classification, success measure, effort estimate
• Assess feasibility and business value; recommend prioritization or decline with a reason

Own the backlog

• Maintain a groomed, execution-ready backlog with clear requirements, dependencies, and acceptance criteria
• Run refinement with build partners; hand off work that doesn’t require a second discovery pass
• Maintain documentation for delivered capabilities so they can be reused rather than rebuilt

Drive adoption

• Partner with the AI Adoption Manager and department AI Champions on rollout and onboarding for delivered capabilities
• Track usage and adoption; identify where solutions stalled and why
• Feed friction points and expansion opportunities back into the intake pipeline

What we’re looking for

• 3–5 years in business analysis, product operations, process improvement, or transformation.
• Bachelor’s degree in Business, Operations, Information Systems, or a related field, or equivalent experience.
• Experience with running requirements gathering with non-technical stakeholders, owned a backlog, and written documentation someone else could actually build from.
• Comfortable being the person who says “walk me through what you do on a Tuesday” and then turning that into a specification.

Strongly preferred

• Financial services, banking, or another regulated industry — you’ve worked inside compliance constraints rather than around them
• Hands-on user of AI tools (Claude, ChatGPT, Copilot) as a working habit, not a curiosity
• Experience in Jira, Confluence, or comparable work management tooling
• Exposure to governance or architecture review processes

This role is not

• A data science, machine learning, or model development role
• A data analytics or BI reporting role
• A software engineering role

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during…