Remote Senior Training Developer (VA ESOM)

Overview:

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers’ missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is seeking an experienced and strategic Senior Training Developer to lead the design, development, and full-scale delivery of a comprehensive training program supporting the Department of Veterans Affairs’ enterprise ServiceNow Hardware Asset Management (HAM) implementation. As the VA transitions from multiple legacy asset systems, including AEMS/MERS, Maximo, DMLSS, and spreadsheet-based processes, to ServiceNow HAM across 150+ sites nationwide, the need for consistent, scalable, and role-based training has become a program-critical requirement.

This is a senior-level role that goes well beyond documentation and foundational train-the-trainer support. The Senior Training Developer will lead Kentro’s transition to a full-scale training delivery model, encompassing instructor-led virtual office hours, short-form how-to videos, interactive learning assets, scenario-based hands-on practice, and a centralized knowledge hub — all tailored to diverse user groups with varying levels of ServiceNow proficiency and legacy system backgrounds. The ideal candidate is a confident facilitator, skilled instructional designer, and effective change management partner who thrives in a fast-paced, complex federal environment.

Location: Remote - This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The anticipated base salary range for this position is $80,000 –$125,000 annually and reflects Kentro’s good-faith expectations at the time of posting. Final compensation is determined based on the role’s requirements, relevant skills, experience, education, certifications, work location, applicable security clearance requirements, market conditions, internal equity, and contract requirements.

This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.

Responsibilities:

Curriculum & Learning Asset Development

• Design, develop, and maintain role-based training modules tailored to distinct VA user groups, including Supply Chain Management (SCM), Office of Information and Technology (OIT), Custodial Officials, facility managers, leadership/supervisors, and system administrators.
• Create short-form “how-to” videos covering key HAM workflows and ServiceNow tasks, optimized for on-demand access and self-directed learning.
• Develop interactive simulations, click-through demos, scenario-based exercises, and mock processes — such as Report of Survey walkthroughs — to build user confidence prior to system go-live.
• Update and maintain SOPs, Job Aids, and Knowledge Articles for clarity, accuracy, and alignment with current platform configurations and VA governance requirements.
• Build and manage a centralized training library and knowledge hub on SharePoint, packaging existing documentation alongside new multi-modal content for easy, searchable access.
• Develop templates, reports, charts, tables, and presentations using Microsoft Office and Adobe Acrobat; use Microsoft Visio to create workflow diagrams and process models supporting HAM training content.

Training Delivery & Facilitation

• Plan, schedule, and facilitate live virtual weekly or biweekly office hours open to all users, with size caps to ensure meaningful engagement and direct Q&A support.
• Engage a multi-disciplined audience across VA facilities, ensuring training content effectively illustrates proper system utilization and results in measurable operational efficiencies.

Change Management & Stakeholder Engagement

• Coordinate change management initiatives as part of the Kentro HAM Change Management Team, collaborating with VA stakeholders to drive adoption and system adaptation across the enterprise.
• Position and support VA “Change Cha…