Account Manager – Digital Agency (Web & SEO)

Fully remote (U.S.) · Up to $70K · Health, 401k match

Three29 is a digital marketing and web development agency that builds and grows websites, apps, and SaaS products for clients in construction, SaaS, law, and financial services. We’re a small, fully remote team that moves fast and takes real ownership of client results, and we see what’s happening in AI and search as a big opportunity for our clients and for us.

As an Account Manager, you’ll own 10–15 client accounts. You’ll be the face of the agency to those clients, keep design and development projects on schedule and on budget, and act as the client’s advocate inside the team. You’ll also grow your accounts by understanding each client’s business well enough to recommend the next right thing, then turning that into expanded scopes and long-term retainers. There’s no cold calling. The only new-business work happens at industry conferences, where you’ll join the team, meet people, and sign clients when the fit is right.

You’ll do well here if you have agency or in-house experience managing web, app, or SaaS projects, can run a client meeting with confidence, stay calm with multiple deadlines competing for your attention, and handle scope creep firmly but in a friendly way.

About Three29

We are a tight-knit team that takes pride in doing the work right and championing the results. We move fast, stay curious, and care deeply about the clients we serve.

1. Three29 core values: Operate With Mutual Respect.
2. Assume the Best, Deliver Your Best.
3. Don’t Just Do the Work, Champion It.
4. Reliability Is Our Superpower.
5. Stay Curious, Stay Adaptable.

Who Thrives Here

Three29 has a specific culture, and fit matters. The people who do well here are pragmatic and systematic in their approach, but creative and resourceful when the situation calls for it. They do not try to game things. They follow the book and get clever within it. They communicate well, enjoy remote work, expect nothing but the best from themselves and others and can hold a real conversation with clients and teammates. They are excited by what is happening in AI and search and see this moment as an opportunity, not a threat.

Job Role

As an Account Manager, you’ll be at the center of all activity at Three29. To clients, you’ll be the friendly face of the agency, someone your clients will look forward to meeting with, who also possesses the technical knowledge and communication skills to own the room. To our internal team, you’re the client advocate, ensuring that what your clients want is being executed correctly. To the agency as a whole, you are a master planner, forecasting production to aid the sales team, organizing workload to keep our production team occupied but not overworked, and keeping your finger on the pulse of all production to ensure all tasks are running smoothly across the agency.

You are also responsible for growing the accounts you manage. This is not a cold-calling or new-business role. Your sales focus is on the clients already in your portfolio: understanding their business goals well enough to spot where Three29 can do more for them, and turning that insight into expanded scopes, new services, and long-term retainers. The one exception is conferences. You’ll join our team at industry events, where you’ll talk with attendees, build real connections, and sign up new clients for our services when the fit is right.

Core Requirements

• Establish and maintain strong working relationships with clients, fostering an environment where long-term business partnerships can grow.
• Grow revenue within your client portfolio by identifying opportunities to expand services, upsell and cross-sell relevant offerings, and convert project clients into ongoing retainers.
• Lead growth conversations with clients, including presenting recommendations, preparing proposals for expanded work, and closing on approvals.
• Attend industry conferences and events with the Three29 team, engaging attendees, building relationships, and signing up new clients for our services.
• Track account health, renewal timelines, and growth opportunities, and share forecasts with leadership and the sales team.
• Delegate, define, and manage the technical day-to-day activities of design and development projects, including web, mobile, and SaaS projects.
• Participate in daily standups with the Accounts team to monitor and address daily workload for production employees.
• Manage 10-15 client …