Driver Services CRASH Unit - Administrative Assistant II (Remote)

Department Information The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us

The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video !

As a State of Colorado employer, the Department of Revenue offers a competitive benefits package to permanent employees:

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical , Dental , and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• In addition, a variety of discounts on services and products available through the State of Colorado’s Work-Life Employment Discount Program

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What Happens After You Apply.

Description Of Job The Division of Motor Vehicles (DMV) provides services used by nearly every resident of the State. Colorado residents utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.

The DMV Driver Services Program exists to administer motor vehicle statutory requirements affecting driver’s privileges to compile and house motor vehicle related data and documents through data entry, electronic imaging, and filing. To provide copies, reports, and information pertaining to motor vehicle data and documents upon request from law enforcement and governmental agencies. Process requests from the general public and collect appropriate fees.

We’re hiring a CRASH Unit Administrative Assistant II. This position is responsible for the data entry of crash reports ensuring accuracy while entering the information into the DRIVES system, and providing excellent customer service when responding to inquiries and following up with customers.

Primary Duties Include, But Are Not Limited To

• Reading the crash report to verify all required information is listed on the report
• Entering the data or rejecting the report back to police agencies when errors are present.
• Reviewing previously completed reports for quality assurance and correcting any data entry errors that are present
• Providing administrative support for the analysis of customer records.
• Reviewing documentation provided by subrogation companies or law offices and adding financial responsibility or accident judgment suspensions when appropriate.
• Reviewing clearance documents for accuracy and completeness and processing them to reinstate driving privileges

Remote Work Information

• This position is designated as remote but may be required to work from a department office building location based on business needs.
• Employees are responsible to provide and maintain a home office or other suitable remote work location as well as Internet and a secure Wi-Fi connection.
• Employees are required to be working online during normal business hours (8:00 am to 5:00 pm Monday-Friday).
• All performance expectations, productivity, and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office.
• Although it is designated as remote, the position is part of the State classified personnel system and requires applicants to be a current Colorado Resident at the time of application per The Colorado Constitution, Arti…