AI Technology Product Manager

Your Benefits

SES offers eligible employees comprehensive benefits packaging including:

• Medical, Dental, Vision Insurance
• Free Life and AD&D Insurance
• 401K with 4% Company Match
• Paid Time Off -First Year!
• Paid Holidays

Position Summary

Superior Environmental Solutions (SES) is a national industrial and environmental services company with about 950 employees across 30 dispatch branches in 17 states. Roughly 770 of them work in the field as technicians, drivers, warehouse associates, and frontline supervisors. SES is building the Field First Mobile App: a tool that lets a field team member ask a question by voice or text, about safety, equipment, procedures, compliance, HR, or IT, and get the answer a seasoned subject matter expert would give, or a clear path to the right person when the tool does not have an approved answer.

We are hiring an AI Product Manager to own this product end to end: discovery with field crews and department leaders, deciding what the first release answers, directing the content that makes the tool trustworthy, designing how it answers and when it escalates, recommending whether SES builds or buys, leading the pilot, measuring results, and scaling across branches. This person is hands-on. They write the tool’s instructions, load and tag content, run the question bank, and read the logs. They do not develop the app; IT/IS, a contractor, or a vendor does that under their direction.

The role sits in Strategic Programs and works closely with the Chief Information Officer and the IT/IS team, who own and approve the technology stack, security, and system connections, and with content owners in HSE, Operations, Fleet, HR, and IT. This is a business-first product role, and success is measured in field outcomes: fewer routine calls to headquarters, time returned to supervisors and crews, faster onboarding, and support departments that absorb company growth without adding headcount. Once the Field First Mobile App is scaling, the role grows to additional AI products for operations and other departments.

Essential duties and responsibilities

• Lead field discovery: branch visits, ride-alongs, and interviews with supervisors, mechanics, and department leaders. Turn what you hear into a ranked list of question types with frequency, risk, difficulty, and first-release fit.
• Take over the pre-hire question inventory (the ten most asked questions from each department) and extend it into product requirements for the first release: topics, which experience launches first (the Field experience on SES tablets or the Administrative portal on any device), pilot branches, sign-in approach, and offline needs.
• Own the product roadmap. Present findings and recommendations to the steering committee and executive sponsors in plain, decision-ready terms.
• Design and own the content library: where approved content lives, how it is structured and tagged, and the governance process for updates, so every document has one named owner and one approved version.
• Work with content owners and subject matter experts to write down SES knowledge in a form the tool can use, including troubleshooting decision trees and who-to-call escalation trees. Write the first topics to set the pattern. Direct a contract technical writer as topic volume requires.
• Use AI to review SES’s existing policies, procedures, and manuals before they are loaded. Find gaps, inconsistencies, and conflicts between documents and bring them to the content owner to resolve, so the tool answers from one correct version.
• Write and tune the tool’s standing instructions: how it sounds, when it answers, when it says “stop, contact this person,” and what it never discusses.
• Build and maintain a question bank of 100 to 200 field questions with known correct answers. Run accuracy and escalation testing before every release and hold the accuracy bar (proposed 90 percent). Review thumbs-down answers weekly and fix the content, tags, or instructions behind them.
• Partner with HSE to flag safety and compliance question types (answer automatically, answer with a caution, or always send to a person) and to check every safety and compliance answer before launch.
• Evaluate build versus buy for each experience. Score vendors, platforms, and AI services on fit for the field (voice, offline use, reading levels, sign-in), cost, and ownership, and bring a recommendation to leadership.
• Direct the build: write requirements and acceptance criter…