Part-Time Remote Administrative Assistant (Behavioral Health)

About the Position

KM Collaborative is looking for a warm, compassionate, and wonderfully capable 30-40 hours per week Part-Time Virtual Administrative Assistant to join our growing team!

We’re hoping to find someone who brings genuine enthusiasm, positive energy, and a thoughtful, personable approach to their work. Someone who is sharp, organized, resourceful, and takes pride in doing things well.

Our ideal candidate is a natural problem-solver who takes initiative, pays attention to the little things, and can navigate a busy day with confidence and flexibility.

This role is an important part of keeping our practice running smoothly, from insurance verification and scheduling to client communication, electronic records management, and general administrative support.

Above all, we’re looking for someone who genuinely cares about people, enjoys being part of a team, and understands that even the smallest administrative interactions can make a meaningful difference in someone’s experience of care.

We work hard, we support one another, and we’d love to welcome someone who brings both heart and talent to what we do!

Key Responsibilities

• Complete insurance Verification of Benefits (VOBs) using insurance portals and accurately document findings in TherapyNotes.
• Answer incoming calls, return voicemails, respond to emails, and provide excellent client service.
• Schedule, reschedule, and cancel client appointments.
• Assist with new client onboarding and intake documentation.
• Maintain accurate electronic health records and client documentation.
• Update client information and workflows in Admirra CRM.
• Communicate regularly with the Administrative Director, clinicians, billing team, and administrative staff.
• Participate in virtual meetings and training sessions.
• Assist with administrative projects and other duties as assigned.
• Maintain HIPAA compliance and protect confidential client information.

Required Qualifications

• Previous experience in healthcare or behavioral health administration.
• High school diploma or equivalent.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize responsibilities, and manage time effectively.
• Strong problem-solving skills and ability to work independently.
• Comfortable using technology and learning new systems.
• Professional, dependable, and committed to providing excellent client service.

Preferred Qualifications

• Experience completing insurance Verification of Benefits (VOBs).
• Familiarity with TherapyNotes or similar electronic health record systems.
• Experience working in a virtual healthcare practice.
• Spanish proficiency is a plus, but not required.

Technology & Systems

Our administrative team uses several platforms to support daily operations, including:

• TherapyNotes (EHR)
• Admirra CRM
• Slack
• Google Workspace
• Weave phone and text platform
• Insurance payer portals

Experience with these platforms is helpful, but a willingness and ability to learn is equally important.

Remote Work Requirements

• Reliable high-speed internet connection.
• Dedicated, quiet, and professional workspace.
• Computer equipped with a webcam and microphone.
• Ability to maintain confidentiality and HIPAA compliance while working remotely.

Pay: $15.00 - $17.00 per hour

Benefits:

• Flexible schedule
• Professional development assistance
• Referral program
• Work from home

Application Question(s):

• Do you have experience checking health insurance benefits for patients?

Work Location: Remote