Dynamics 365 Contact Center & Copilot Studio Developer
- Source: LinkedIn
- Pronix Inc
- On-site
- Hyderabad
- Full-Time
- Mid level
Job Description
Hi,
This is Praveen from Pronix Inc !!
Role: Dynamics 365 Contact Center & Copilot Studio Developer
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 3- 10Years
𝐍𝐨𝐭𝐢𝐜𝐞 𝐏𝐞𝐫𝐢𝐨𝐝: Immediate preferred
Full Time – Onsite (No Transport / No Hybrid / No Remote)
Shifts: 2-11PM IST - all 5 days in office
Work Location: Gachibowli – HYD.
Immediate requirement for experienced strong hands-on Dynamics 365 Contact Center + Copilot Studio experience. Avoid generic Power Platform profiles without relevant Contact Center/Copilot Studio experience.
Required Skills
- Dynamics 365 Customer Service / Contact Center
- Microsoft Copilot Studio / Power Virtual Agents
- Power Platform, Dataverse & Power Automate
- Omnichannel/contact center configuration and routing
- AI conversational agents and automation workflows
- Bot-to-human handoff configuration
- SharePoint, Dataverse and external API integrations
- JavaScript for Dynamics 365 form customization
- Prompt engineering and AI-generated case/conversation summaries
- External knowledge bases and enterprise knowledge retrieval
Interested Candidates can share the resume to email : [email protected]
Ph : 9493762639
Skills
- dynamics-crm
- microsoft-power-platform
- power-virtual-agents
- javascript
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