Remote Customer Service Dispatch

Remote Customer Service & Dispatch Representative

AZ LNL Transport LLC

Pay: $12.00 to $15.00 per hour, based on experience

Job Type: Full Time W2 Employee

Schedule: 40 hours per week

Location: Fully Remote Texas Residents Only

Job Summary

AZ LNL Transport LLC is seeking dependable, organized & customer focused individuals to join our remote Customer Service & Dispatch team.

We specialize in non emergency medical transportation (NEMT), coordinating rides for members traveling to important medical appointments, including dialysis, treatments & other healthcare services.

As a Dispatch Representative, you will play an important role in coordinating daily transportation schedules, communicating with drivers, monitoring trip progress & helping ensure members arrive at their appointments on time.

This position requires strong communication skills, attention to detail & the ability to multitask in a fast paced environment. We are looking for reliable individuals who can think quickly, solve problems & work well with a team.

Duties & Responsibilities

• Answer incoming calls & communicate professionally with drivers, members & transportation coordinators
• Monitor daily transportation schedules, driver assignments, pickups & drop offs
• Track trip progress to help ensure members arrive at appointments on time
• Coordinate last minute transportation requests, cancellations & scheduling changes
• Communicate with drivers regarding trip assignments, delays & updates
• Accurately document pickup times, drop off times, trip status & other required information
• Assist with resolving transportation issues, scheduling conflicts & service concerns
• Utilize dispatch software, communication platforms & Microsoft Office applications
• Maintain accurate records of transportation activities & daily operations
• Work closely with other dispatch team members to maintain efficient operations
• Follow company procedures while maintaining professionalism & member confidentiality

Skills & Qualifications

• Previous customer service, dispatch or call center experience preferred
• Strong verbal & written communication skills
• Excellent phone etiquette & professional customer service
• Ability to multitask and prioritize responsibilities in a busy environment
• Strong organizational skills & attention to detail
• Comfortable working with computers, multiple applications & dispatch software
• Good problem solving skills & ability to make decisions under pressure
• Dependable, punctual & able to work independently
• Reliable high speed internet connection & quiet home workspace
• Experience in medical transportation, healthcare scheduling or NEMT dispatch is a plus
• Bilingual abilities are a plus but not required

Schedule & Availability

• Full time, 40 hours per week
• Two available shift start times: 6:00 AM or 9:00 AM Arizona Time (MST)
• Operations run Monday through Saturday
• Assigned schedules based on operational needs
• Reliable attendance & punctuality are essential

Important: All work schedules follow Arizona Time (MST), regardless of the employee’s location.

Compensation & Employment

• $12.00 to $15.00 per hour, based on experience
• W2 employee position
• Fully remote
• Training provided

Location Requirements

This is a fully remote position with no onsite work required. Applicants must currently reside in Texas to be considered.

How to Apply

Please submit your resume and include your previous customer service or dispatch experience, current state of residence & availability, including which Arizona Time shift you are available to work.

At AZ LNL Transport LLC, we understand the importance of dependable transportation. We are looking for team members who take pride in communicating clearly, supporting our drivers & helping members get to their essential medical appointments safely & on time.

Pay: $10.00 - $15.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

• On-the-job training
• Work from home

Application Question(s):

• Which shift are you available to work? All times are Arizona Time (MST).

6:00 AM Arizona Time
9:00 AM Arizona Time
Available for either shift
Neither shift works for me

Work Location: Remote