Product Solutions Manager

Merlin Labs turns partner products into validated solutions that Merlin Cyber sells to federal agencies and mission-critical sectors. Merlin does not build products. We build Merlin Validated Solutions, and this role manages them the way a product manager manages a product.

You will carry a solution from first business case through release and into its lifecycle. You gather demand from sellers, partners, and customers, build the case for what Merlin should build next, write the requirements the Solution Architect designs against, coordinate the Merlin Labs engineers who build it, and manage the solution through adoption, enhancement, and eventual refresh or retirement. Solution selection is a joint decision between sales and technical leadership. You build the case they decide on, and you own the plan once they decide.

Success is measured on the number of validated solutions delivered through our sales channels. Reaching that number also means developing the channels themselves, including Labs as a Service and our delivery and support partners.

Key Responsibilities

Solution Definition and Business Case

•     Gather demand from Technical Practice Area (TPA) sellers, partner alliances, Merlin Labs, and customer conversations, and turn it into a clear view of what Merlin should build next.

•     Build the business case for each candidate solution: the mission problem it solves, customer demand, competitive and market evidence, the partner products involved, build and sustainment effort, and projected influence or attached revenue.

•     Bring recommendations to sales and technical leadership for the build decision, with the tradeoffs and a position you are prepared to defend.

•     Define the solution before design begins: scope, target customer, mission use cases, success criteria, and exclusions.

•     Write design requirements Solution Architects and Labs engineers can build from, covering integrations, data flows, use cases, and expected outcomes.

Delivery Coordination

•     Coordinate Labs engineering resources for solution build out. Run each solution as a project: scope, schedule, dependencies, resources, and risk. Hold the sprint cadence and keep several solutions moving through the pipeline.

•     Run the gates from kickoff through design review, validation, and release. Make decisions on schedule and prioritization, clear blockers, and work closely with partner product teams.

•     Track and report status: milestones, dependencies, risks, and issues. Keep sales, partners, and leadership current on where each solution stands.

•     Own the release. Manage the launch checklist, confirm the artifacts that ship with a solution are complete, and land the handoff to sales, delivery, and support.

Solution Lifecycle Management

•     Manage each released solution through its full lifecycle. Track adoption, deal attachment, and where solutions are winning or stalling.

•     Conduct regular solution reviews, using field feedback, win and loss input, and partner roadmap changes to decide what gets refreshed, extended, or retired.

•     Maintain the solution roadmap and keep it visible to sales, partners, and engineering.

•     Manage version and dependency risk as partner products change, and prioritize the enhancement requests that arrive from the field and from subscribers.

Channel Strategy

•     Develop the channel strategy for Merlin Validated Solutions to increase reach to our customer base.

•     Own Labs as a Service as an offering: what belongs in the service catalog, how it attaches to validated solutions, how to measure user adoption, and what to include in the roadmap.

•     Build the delivery and support partner motion. Enable partners to deliver Merlin solutions with consistency and reliability.

•     Set pricing and packaging inputs with TPA leads and finance, including bill of materials, services attach, and subscription attach.

Go-to-Market and Cross-Functional Work

•     Work in a pod with a Solution Architect, who owns design direction, and Merlin Labs engineers, who own the build. You own definition, sequence, and lifecycle.

•     Partner with TPA leads and sellers on each launch: target customers, sales campaigns and pursuits.

•     Work with Product Marketing and Channel/Alliances on strategy and development of customer and partner-facing collateral.

•     Work with partner alliances and ISV product teams on joint roadmaps, co-sell motions, and j…