Network Engineer

Responsible for the architecture, implementation, support, monitoring and trouble-shooting of the Firm’s LAN/ WAN infrastructure. This includes Intel server technology running Microsoft or Linux OS, network security, remote access, and voice/data communications. This is a remote position for someone located in the Cleveland, OH area.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provide Tier 3 end user support for more than 1,800 users in 18 or more geographic locations.
• Support of a Service Level Agreement which articulates uptime and performance commitments to the user community.
• Establish and maintain system standards – documentation, configuration, and implementation.
• Establish and maintain standard procedures - performance optimization, backup and recovery, growth planning.
• Test and evaluate new hardware, software and upgrades as directed by management.
• Oversee work performed by Network Specialists and Engineers in the areas switching and routing.
• Act as technical contact for vendors regarding the Firm’s networked systems and applications.
• Design, implement and support system security including Firewall and Intrusion Detection Systems (IDS).
• Design, implement and support for telephony systems.
• Design, implement and support for all user remote access methods.
• Design, implement and support data backup and recovery methodology and processes.
• Maintains proper documentation on all aspects of the Firm’s Infrastructure systems.
• General understanding of the Firm’s software application systems.
• Maintain up-to-date product knowledge of pertinent infrastructure software and hardware.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE: Bachelor’s Degree and 3 years of experience; equivalent combination of education, training and experience may substitute for education requirement.

TECHNICAL SKILLS: Specific technical skills required to perform the essential functions of the position.

LANGUAGE SKILLS: Interpersonal communication skills necessary in order to maintain effective relationships with attorneys, clients and staff in person, by e-mail and telephone.

MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

OTHER SKILLS AND ABILITIES: A demonstrated ability to creatively diagnose and solve complex problems involving hardware, software and end users. A proven ability to lead and build consensus among peers and staff.

PHYSICAL DEMANDS: The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, documents, books, pen/pencil, paper, controls and manipulate a keyboard, and input data into a PC; and talk or hear. The employee is frequently required to walk.
• The employee is occasionally required to use hands to prepare correspondence and reports on a personal computer.
• The employee is occasionally required to stand and reach with hands and arms. And stoop, kneel, bend, crouch or crawl.
• Ability to operate a variety of standard office equipment including a computer, copy and facsimile machines.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described her…