Technical Product Owner (ServiceNow)

Join a dynamic Agile team in a remote Technical Product Owner role focused on ServiceNow, where you’ll help shape priorities, clarify requirements, and support delivery in a fast-moving Scaled Agile environment. This is a great opportunity for someone who enjoys partnering with business and technical stakeholders to turn ideas into actionable backlog items and drive meaningful platform outcomes.

Responsibilities

• Work with stakeholders and product leadership to gather business needs and translate them into clear user stories and acceptance criteria.
• Maintain and prioritize the backlog, balancing competing requests and helping manage dependencies across teams.
• Support Agile and SAFe ceremonies such as backlog refinement, sprint planning, reviews, PI planning, and retrospectives.
• Facilitate communication between business partners and technical teams to keep work aligned and expectations clear.
• Contribute to release coordination and help ensure delivery stays on track within the broader Agile roadmap.
• Guide solution discussions with an emphasis on native ServiceNow capabilities and platform best practices.
• Partner closely with engineering teams to help ensure requirements are well understood and ready for implementation.

Skills

• Experience supporting Agile software development teams in a business analysis or product ownership capacity.
• Working knowledge of ServiceNow and familiarity with its development lifecycle.
• Hands-on experience writing user stories, defining acceptance criteria, and documenting requirements clearly.
• Strong communication skills with the ability to work effectively across business and technical audiences.
• Experience operating in a Scaled Agile environment, such as SAFe or a similar framework.
• Ability to manage priorities, support structured delivery, and adapt to changing business needs.

Preferred Skills

• Agile certifications such as CSPO, SAFe Product Owner/Product Manager, CSM, or similar.
• Experience stepping into Scrum Master or team facilitation responsibilities when needed.
• Previous involvement in ServiceNow implementations, enhancements, or modernization efforts.
• Familiarity with ServiceNow Strategic Portfolio Management, Agile Development modules, or native planning features.
• A proactive, customer-focused mindset with the flexibility to support both strategic and tactical delivery needs.

Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where people of all backgrounds can contribute, grow, and succeed. We welcome applicants who bring different experiences, perspectives, and ideas to the team.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Please apply through this online posting or by visiting our Job Board at www.horizontaltalent.com/job-board. Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $58 - $93 per hour based on qualifications and experience.